youtube twitter instagram facebook calendar user
Golden Nugget Las Vegas

Frequently Asked Questions

Hotel & Pool


  • Do you offer any discounts?

    We offer a 10% discount for AAA, AARP, Active Military, or Federal Government Employees. The discount applies to our Carson Tower deluxe accommodations.

  • Do you charge resort fees?

    As of 8/23/2016, all reservations will incur a daily $27.50 Resort Fee plus applicable taxes added to the room rate at check in. The resort fee includes: access for two to the Fitness Center daily (does not include the wet areas), basic, in-room daily Internet access for 2 devices daily, two bottled waters, daily (waters will be located in the guest rooms), complimentary parking, complimentary airline boarding passes printing via the Front Desk or Box Office 24/7, complimentary newspapers in your respective tower lobby from 6am to 10am daily, downtown destination coupons.


  • Does your rate accommodate more than one person in the room?

    Our rates are based on single through triple occupancy. There is a $30 additional charge for the fourth person, per night, regardless of age. Maximum occupancy is four persons.

  • How old do you have to be to check in?

    Our minimum age requirement for check-in is 18 years old. The legal age for drinking and gambling in Nevada is 21, however we do allow guests 18 years of age or older to book a room.

  • Do you have Air & Hotel packages?

    At this time we do not have a direct affiliate for hotel and air packages. There are dozens of online resources and/or travel agents that can provide a package for you that will include accommodations at the Golden Nugget.

  • What amenities are in the rooms?

    All of our rooms are equipped with a hair dryer, in-room safe, an iron and ironing board. Wireless internet is available at an additional cost of $14.99 per 24-hour period (included in the cost if guest has paid a resort fee). Coffee makers are available in our Gold and Rush deluxe rooms at a cost of $15 for 4 cups of Coffee. Coffee makers are available upon request in Carson Tower. Complimentary coffee and refrigerators are available in our suites only.


  • Do you have a workout facility?

    Our Spa and Salon offers a complete workout facility which is available to our guests. Access to the wet spa areas is available at an additional charge. However, access to the dry spa areas is included in the resort fee.


  • Do you offer a best rate guarantee?

    We have a policy of offering the best prices on our own website, so we always check other sites to see how we compare. If we find a lower rate online we will match it. So book direct with us and book with confidence. This best rate guarantee only applies to individuals and does not apply to group bookings.


  • Can I check in early?

    Test Our standard check in time is 3 PM and our check out is at 11 AM. Should you arrive early, please inquire with the Front Desk whether clean rooms are ready and available. The Front Desk will check you in based on availability. You may also store your luggage with our Bell Services until rooms become available. If you wish to request a late check out, please contact the Assistant Hotel Manager the morning of your departure date.

  • Do you offer shuttle transportation to and from the airport?

    Yes actually, we have partnered with Airline Shuttle (AS) to provide our guests with an exclusive non-stop direct shuttle service to and from McCarran Airport. All guests arriving at McCarran Airport Terminal 1 will exit Door 8 (eight) from baggage claim and Terminal 3 will exit Door 51 (fifty-one) from baggage claim. Roundtrip from McCarran or GNLV is $18.00. One way from McCarran is $9.00 + $1.00 airport fee = $10.00. Our bell desk can also set up a shuttle for your return trip to the airport, but they do need a 24 hour notification. Book your Airline Shuttle. There are also taxi cabs that can drop you off at the front doors of the Golden Nugget. Taxi rates vary but on average cost approximately $40 for up to 4 people.


  • Do you offer shuttle transportation to and from the Strip?

    Unfortunately, we do not provide any type of hotel transportation. There is a city shuttle called the "Deuce" bus that has a regular route up and down the Las Vegas Strip. The Deuce bus costs $6 per person for a two hour pass, $8 for a 24 hour pass and $20 for a three day pass. There is also a new Bus Route called the "ACE EXPRESS" which takes you down to the convention center and also to the Strip. The bus stop to the Strip is located on Fremont St. and Casino Center Blvd. Our bell desk can also help you set up a limousine with an outside limousine company of your choice. Taxi cabs are another option, and can be easily accessed through our Gold or Rush Tower Entrances. A cab can only take a maximum of 5 people. Please see one of our wonderful doormen for more info on taxi cabs.

  • What is your incidentals credit card authorization policy?

    For our standard rooms, our normal authorization is $50 per stay for the incidentals and security deposit. We prefer credit cards but accept debit cards. A debit card may take up to 30 days for the release of the funds provided for the incidentals. A major credit card has the ability to release immediately upon your departure from the hotel. Suite reservations require a higher authorization amount.

  • Does your hotel offer parking?

    We have complimentary parking for registered guests at the hotel. Our self-parking garage is located on the south side of the hotel on 1st Street and Bridger. Vehicle Height Restriction is 6 feet and 7 inches. We have two locations for valet parking. The first is located at the Gold Tower entrance of the hotel on the north side, directly off of Casino Center Blvd. Our Rush Tower also has Valet parking available.

  • Are you a pet friendly hotel?

    We have a limited number of rooms available that will accommodate pets and must be reserved in advance. At this time, pet friendly rooms are limited to dog companions only. There is a limit of two dogs that are small to medium sized or one dog that is large sized. Small to medium dogs are identified as dogs that are between 2 to 34.9lbs and a large dog is identified as one that weighs 35lbs to 50lbs. The only other animals allowed on property are service animals (i.e. Seeing Eye dogs or K-9 police). Please contact us at (800) 634-3454 for more information and rates.

  • Where can I purchase gift cards/certificates?

    Gift cards can only be purchased at the Retail outlets or online.


  • Are children allowed at the hotel?

    Yes. You may bring children to the hotel and they may use most of the hotel amenities such as the pool, restaurants and video arcade. Children under 21 are not permitted on the casino floor.


  • Do you offer coffee in my room?

    Keurig coffee makers are available in Gold and Rush Tower and available upon request in Carson Tower at a charge of $15 for 4 cups of coffee (in all towers). We also have 24 hour room service available, as well as two Starbucks coffee locations on property.


  • Do you have Tickets & Hotel Packages?

    We do not have a package for rooms plus tickets to your event. There are dozens of online resources and/or travel agents that can provide a package for you that will include accommodations at the Golden Nugget.

  • Do you have accessible accommodations and wheelchairs?

    We do offer accessible accommodations in our Gold and Rush Towers. Wheelchairs are available for $10/day on a first-come, first-serve basis. We also have scooters for rent at the hotel. The rates are: 1-day $42, 2-days $75, 3-4 days $110, and 5-7 days $135. For reservations and more information about scooters, please contact our Bell Desk at 702.386.8133. Rates are subject to change without notice.


  • Do you offer Laundry services?

    The Golden Nugget does not have on-site, coin-operated, self-service facilities. We offer a Laundry Valet Service through our Bell Desk. Items turned-in before 9am are returned laundered or dry-cleaned after 6:30pm the same day.


  • Can I bring food and drinks to my room?

    The Golden Nugget does not allow permit outside food and beverages in guest rooms and suites.

  • How do I send a package to the hotel?

    To send a package to the Hotel:

    Your Name - Hotel Guest (Date of Stay)
    Attention: Business Center
    Golden Nugget
    129 Fremont Street
    Las Vegas, NV 89101

    There is a $5.00 minimum handling fee, depending on weight (rates subject to change without notice) that arrives to the hotel.


  • Do you have a rental car service?

    We are pleased to tell you that Budget Rent-A-Car is conveniently located in our Carson Tower Lobby, directly across from Starbucks.

  • What is the VIP check-in service?

    VIP check-in guarantees your smoking and room location requests and offers expedited check-in. You will also receive line passes to utilize during your stay so that you may bypass the lines at the The Buffet and The Showroom. There is a one-time fee of $40 plus tax to add this special service to your existing reservation that can be added by calling us directly at our toll free number.


  • Are there any surcharges?

    • VIP Check In, $40;
    • Early Check Out, $50;
    • Late Check Out until 2pm ,$50;
    • Late Check Out 2PM-5PM, $60;
    • Late Check out after 5pm; Full Day Rate;
    • Rollaway, $30;
    • Double beds, $35;
    • Crib, $30;
    • Additional person, $30;
    • Smoking Room, $40;
    • Refrigerator, $30;
    • Water bottle, $4

  • Are spray suncare products allowed to be used in the pool area?

    Spray suncare products are not permitted for use anywhere in the pool area or in the hotel walkways. If you need to use spray suncare products, please do so before arriving to the pool. For your convenience, we have sunscreen options available for purchase. If a member of our pool staff witnesses use of spray suncare products, you will be asked to stop immediately.


24K Select Club Membership


  • What is the Golden Nugget 24K Select Club?

    Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program. Benefits include: • Earn Tier Credits as you play slots and table games. • Earn Slot Points as you play slots, which can be redeemed for Free Slot Play (or Cash Back at Golden Nugget Atlantic City and Golden Nugget Laughlin). Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles. • Earn Comp Dollars as you play slots, table games and poker. • Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history). • Exclusive access, priority service and special discounts (based on Tier level). Each Golden Nugget Casino location has a separate program, so check with each property’s 24K Select Club Booth for specific rules and details.

  • Is there a cost to join?

    No, the program is free to everyone.

  • Is there a minimum age requirement?

    Yes, members must be 21 years of age or older to participate.

  • How do I sign up?

    To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.

  • Where can I find details on special offers and discounts?

    Benefits of the 24K Select Club are listed on the player portal at GoldenNugget.com, or you can visit each property’s 24K Select Club Booth for a brochure. Benefits may differ by location.

  • Where can I use my Slot Points?

    You can conveniently turn your Slot Points into Free Slot Play at participating slot and video poker machines. Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. At Golden Nugget Laughlin, you can use your Slot Points for Cash Back. See 24K Select Club Booth for details.

  • Where can I use my Comp Dollars?

    You have several options to use your Comp Dollars*: • At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, room nights, spa treatments, rounds of golf and more. • At any of your favorite Landry’s, Inc. restaurants, including those at other Golden Nugget Casinos. *Some restrictions may apply.

  • Can I transfer Comp Dollars to another account?

    No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment

  • Can I redeem my Comp Dollars if I forget to bring my card?

    No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

24K Tier Credits, Slot Points and Comp Dollars Earning


  • What is the Golden Nugget 24K Select Club?

    Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program. Benefits include: • Earn Tier Credits as you play slots and table games. • Earn Slot Points as you play slots, which can be redeemed for Free Slot Play (or Cash Back at Golden Nugget Atlantic City and Golden Nugget Laughlin). Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles. • Earn Comp Dollars as you play slots, table games and poker. • Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history). • Exclusive access, priority service and special discounts (based on Tier level). Each Golden Nugget Casino location has a separate program, so check with each property’s 24K Select Club Booth for specific rules and details.

  • Is there a cost to join?

    No, the program is free to everyone.

  • Is there a minimum age requirement?

    Yes, members must be 21 years of age or older to participate.

  • How do I sign up?

    To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.

  • Where can I find details on special offers and discounts?

    Benefits of the 24K Select Club are listed on the player portal at GoldenNugget.com, or you can visit each property’s 24K Select Club Booth for a brochure. Benefits may differ by location.

  • What are Tier Credits and how do I earn them?

    You earn Tier Credits as you play to qualify for a higher Tier. There are four Tiers, and each tier offers enhanced benefits. You must be playing with your 24K Select Club Card properly inserted into any slot or video poker machine or presented to table games staff. Not all machines are applicable at every property. Tier Credits earned at each property may be earned at different rates. Tier Credits have no cash value. See each 24K Select Club Booth for specific rules and details.

  • What are Slot Points and how do I earn them?

    Slot Points are earned as you play slots and video poker (except at Golden Nugget Atlantic City) with your 24K Select Club Card properly inserted into any slot or video poker machine. Slot Points can be redeemed for Free Slot Play (or Cash Back at Golden Nugget Laughlin) at the property where the Slot Point was earned. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles. See each 24K Select Club Booth for details. At Golden Nugget Atlantic City, you earn Cash Back as you play with your 24K Select Club Card properly inserted into any slot or video poker machine. Cash Back can be used for Free Slot Play 48 hours after the Cash Back was earned and is valid for 90 days. See the 24K Select Club Booth for complete details.

  • How do I earn Comp Dollars?

    You earn Comp Dollars as you play with your 24K Select Club Card properly inserted into any slot or video poker machine or presented to table games personnel. See each 24K Select Club Booth for details.

  • How long are my Tier Credits, Slots Points and Comp Dollars valid?

    Tier Credits are earned throughout the year and reset the following year. Slot Points expire a year from issuance (two years at Golden Nugget Laughlin). Comp Dollars also expire a year from issuance (two years at Golden Nugget Laughlin). Please see 24K Select Club Booth for complete details.

  • Where can I use my Slot Points?

    You can conveniently turn your Slot Points into Free Slot Play at participating slot and video poker machines. Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. At Golden Nugget Laughlin, you can use your Slot Points for Cash Back. See 24K Select Club Booth for details.

  • Where can I use my Comp Dollars?

    You have several options to use your Comp Dollars*: • At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, room nights, spa treatments, rounds of golf and more. • At any of your favorite Landry’s, Inc. restaurants, including those at other Golden Nugget Casinos. *Some restrictions may apply.

  • Can I transfer Comp Dollars to another account?

    No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment

  • Can I redeem my Comp Dollars if I forget to bring my card?

    No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

24K Slot Points and Comp Dollars Redemption


  • Where can I use my Slot Points?

    You can conveniently turn your Slot Points into Free Slot Play at participating slot and video poker machines. Free Slot Play is not available for usage on video poker machines at Golden Nugget Biloxi. See Player Services for details.


  • Where can I use my Comp Dollars?

    You have several options to use your Comp Dollars*:

    • At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, room nights, spa treatments, rounds of golf and more.
    • At any of your favorite Landry’s, Inc. restaurants, including those at other Golden Nugget Casinos.

    *Some restrictions may apply.


  • Can I transfer Comp Dollars to another account?

    No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment

  • Can I redeem my Comp Dollars if I forget to bring my card?

    No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

  • Can I redeem my Comp Dollars for alcohol?

    The use of Comp Dollars on liquor, beer and wine is based on state restrictions. If the Landry’s, Inc. restaurant you dine in is located in a state that does not allow Comp Dollars to be issued on alcohol, then we are unable to do so. Specifically, Comp Dollars can only be redeemed at on-site restaurants at Golden Nugget Biloxi and Golden Nugget Atlantic City for liquor, beer and wine, as the States of Mississippi and New Jersey prohibit off-site Comp Dollar redemption. Please reference the Liquor, Beer and Wine Chart by State to view the rules on 24K Select Club Comp Dollar redemption for each state.

    STATEREDEEM
    Alabama No
    Arizona Yes
    California No
    Colorado Yes
    Connecticut No
    Florida Yes
    Georgia No
    Hawaii No
    Illinois Yes
    Indiana No
    Kansas No
    Kentucky No
    Louisiana Yes
    Maryland Yes
    Massachusetts No
    Michigan Yes
    Minnesota Yes
    Mississippi No
    Missouri No
    Nevada Yes
    New Jersey No
    New Mexico No
    New York Yes
    North Carolina No
    Ohio No
    Oklahoma No
    Oregon Yes
    Pennsylvania No
    Rhode Island Yes
    South Carolina No
    Tennessee No
    Texas No
    Virginia No
    Washington Yes
    Washington D.C. Yes
    Wisconsin Yes
    British Columbia, Canada No
    Toronto, Canada No
    Puerto Rico Yes

  • Are there other restrictions?

    When you use your Comp Dollars at a Landry’s, Inc. restaurant outside of a Golden Nugget Casino, you may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s. When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s, Inc. restaurants in the U.S.

    Yak & Yeti Quick Serve, Build-A-Bear®, Build-A-Dino®, Paleo Zone at T-REX Cafe, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.


  • Is there a minimum balance required for redemption?

    At all off-property Landry’s, Inc. restaurants, you must redeem a minimum of $5 Comp Dollars. When you use your Comp Dollars at any Golden Nugget Casino, minimum balance required varies by property. See 24K Select Club Booth for details.


#GoldenNuggetLV