Frequently Asked Questions
Welcome back golden guests! Below are frequently asked questions. Please keep in mind that hours of operation and other operating guidelines are subject to change. For specific questions please email GNACGuestServices@gnacm.com.
You are no longer required to quarantine. All travel restrictions have been lifted.
Please note that the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. People who show no symptoms can spread COVID-19 if they are infected. Any interaction with the general public poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit. We appreciate your cooperation during this unprecedented time. For more information, please visit CDC.gov/coronavirus
How do I get in touch with someone at Golden Nugget Atlantic City?
You may call 800.777.8477 or email GNACGuestServices@gnacm.com for pressing matters.
What about my earned Comp Dollars and Cashback?
Any Comp Dollar balances that were due to expire during the shutdown*, will be extended until January 5, 2021. On January 5, 2021, Comp Dollars will once again begin to expire in accordance with our previous policy.
Any Cashback balances that were due to expire during the shutdown*, will be extended until October 1, 2020. On October 1, 2020, Comp Dollars will once again begin to expire in accordance with our previous policy.
*This applies to any Comp Dollars and/or Cashback earned at Golden Nugget Atlantic City only.
Will my tier status be impacted?
No. We are extending your current status through February 2022 regardless of your Tier Credit balance. At the end of February 2021, we’ll automatically renew your card for another year so you can continue to enjoy all of the great benefits that come along with it.
If you were Chairman but did not earn enough Tier Credits to maintain your status through 2020 OR received a Trade Up card from December 2019 – March 2020, we are extending the earning period through January 5, 2021. To help you earn those extra points, make sure to take advantage of our Tier Credit Multiplier days as we will continue to give you many opportunities to maintain your status and earn additional rewards throughout the year.
What about my existing offers?
You may view your available offers online and through the Mobile App.
Can I use my Comp Dollars at any Landry's restaurant across the country?
Yes. Comp Dollars you earn can be used at your favorite Landry's, Inc. restaurants NATIONWIDE. That's access to more than 600 locations in 34 States! For complete details visit: Comps Nationwide.
How are you handling masks?
- Pursuant to NJ EO-242, and in accordance with CDC recommendations, individuals who are not fully vaccinated should continue to wear masks in indoor public spaces
How are you handling social distancing?
- Per the Governor's Executive Order all Social Distancing guidelines have been removed.
What services are closed?
VIP check-in is temporarily closed. We will provide an update when they are scheduled to reopen.
How will housekeeping service change?
Hotel Rooms are thoroughly cleaned and sanitized prior to your arrival with special attention to high-touch points. During your stay, housekeeping services will continue as normal as long as we are able to maintain appropriate staff to do so. If you choose not to have your room serviced during your stay, you will be required to use your "Do Not Disturb" sign.
Is Valet open?
Yes. Valet is open. Hours:
- Thursday 11am - Monday 11pm.
We are taking the following health and safety precautions:
- Upon arrival:
- Guests will be asked to lower their windows.
- Must turn off air conditioning or heating.
- Keys are to be left in the center console cup holder.
- Disposable steering wheel covers will be used until departure.
- Valet team members will be wearing face coverings and protective gloves at all times.
- Upon request, all high touch areas such as the gear shift, handles and window switches will be wiped down with a disinfectant wipe.
What can I expect from a gaming perspective?
- Slot Machines are available 24/7
- Table Games are now available 24/7
What restaurants are open?
All of our dining establishments are open.
View our available dining options here.
Can I smoke while playing on the casino?
Indoor smooking can resume 12:01am Sunday, July 4, 2021
H2o Pool & Lounge
Is H2o open?
H20 Rooftop Pool + Bar is open daily. You must be 16 or older after 2pm. Non-hotel guests must be 21 or older to purchase and use day pass. Day passes are $25 per person and based on availability. Valid ID is required for all guests using the day pass.
Is the Spa open?
Yes, the Spa & Salon is open.
Note: Showers, locker rooms, and wet lounges such as hot tubs and steam rooms will remain closed.
Reservations are strongly recommended.
Is The Sportsbook open?
The Sportsbook is now open. Visit our ticket window, a betting kiosk or goldennuggetsports.com to place your bets.
Is the Poker Room open?
At this time, the Poker Room will remain closed.