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Golden Nugget Lake Charles

Frequently Asked Questions

Updated 4-28-20

When will Golden Nugget Lake Charles Re-Open?

We do not currently have a firm timeline for when we will open again.  We will update our website and send out communication as soon as this has been established.  We are currently accepting reservations for trips booked for May 15, 2020 or after.

 

What if I had a trip in the future booked?

Currently, hotel reservations have been cancelled thru May 14.  Any deposits have or will be refunded.

 

How do I get in touch with someone at Golden Nugget Lake Charles?

Currently we are closed, but you may emailreservations@gnlcm.com for pressing matters.

 

What about my earned points and comps?

Comp and point expiration has been paused and will be restarted at a date to be determined once we have reopened.  Due to the closure of the casino, we are temporarily unable to redeem comps at our off-site restaurant sites.  Upon reopen, you will be able to use your comps at our off property restaurant locations.

 

Will my tier status be impacted?

We will provide an update on this once we have finalized plans.

 

What about my existing offers?

You may continue to view your available offers online and through the Mobile App.  When we have established an open date, we will also be updating available offers.

 

What about promotions and events which are already scheduled?

Stay tuned for future communications about rescheduled promotions and events via email and on the website.