- Frequently Asked Questions
Frequently Asked Questions
24K Select Club Membership
What is Golden Nugget 24K Select Club?
Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program.
- Earn Tier Credits as you play slots, video poker and table games.
- Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City). Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.
- Earn Comp Dollars* as you play slots, table games, video poker, and live poker.
- Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history).
- Exclusive access, priority service and special discounts (based on 24K Select Club Tier level).
*Slot Point and Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.
Tier benefits may vary based on availability at each Golden Nugget Casino.
Is there a cost to join?
No, the program is free to everyone.
Is there a minimum age requirement?
Yes, members must be 21 years of age or older to participate.
How do I sign up?
To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.
Where can I find details on special offers and discounts?
Benefits of the 24K Select Club are listed on the player portal at GoldenNugget.com, or you can visit each property’s 24K Select Club Booth for a brochure. Benefits may differ by location.
24K Select Club Comp Dollars
What are Tier Credits and how do I earn them?
You earn Tier Credits as you play slots, video poker and table games. Tier Credits help you qualify for enhanced benefits such as priority service, event invitations and more! To ensure you are credited for all your play, make sure to properly insert your 24K Select Club Card while playing slots, video poker, and present your card to a staff member when playing table games. Not all machines are applicable at every property. Tier Credits earned at each property may be earned at different rates, but accumulate in the same account (exclusions apply). Tier Credits have no cash value and are non-transferrable. Tier Credits are earned over a 12 month period beginning on February 1 and reset on January 31.
What are Slot Points and how do I earn them?
Slot Points are earned as you play slots and video poker with your 24K Select Club Card properly inserted into any slot of video poker machine (except at Golden Nugget Atlantic City). Slot Points are not earned on Table Games play. Slot Points and Free Slot Play are not available on video poker machines at Golden Nugget Lake Charles. Slot points may be earned at different rates depending on 24K Select Club Tier level, and are redeemable at the property where they were earned. Slot points expire one year from issuance (two years at Golden Nugget Laughlin). See each 24K Select Club for details.
At Golden Nugget Atlantic City, you can earn Cash Back as you play with your 24K Select Club Card properly inserted into any slot or video poker machine. Cash Back can be used for Free Slot Play 48 hours after the Cash Back was earned and is valid for 90 days at Golden Nugget Atlantic City. See the 24K Select Club Booth for details.
*Slot Point earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.
How do I earn Comp Dollars?
You earn Comp Dollars* as you play with your 24K Select Club Card properly inserted into any slot or video poker machine or presented to table games personnel prior to playing. Comp Dollars may be earned at different rates depending on 24K Select Club Tier level, and may be used at any Golden Nugget Casino or participating Landry’s Inc. restaurant. Comp Dollars expire one year from when they were earned (two years at Golden Nugget Laughlin). Comp Dollars earned at each property may be earned at different rates, but accumulate in the same account (exclusions apply). See each 24K Select Club Booth for details.
*Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.
24K Select Club Slot Points
Where can I use my Slot Points?
Slot Points may be converted into Free Slot Play at the casino location it was earned on participating slot and video poker machines (Except at Golden Nugget Atlantic City). Slot Points are not earned on Table Games play. Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. Please see 24K Select Club Booth for details.
Slot Point earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.
Where can I use my Comp Dollars?
There are several options to redeem Comp Dollars*:
- At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, spa treatments, rounds of golf and more.
- At any of your favorite Landry’s Inc. restaurants nationwide.**
- At other Golden Nugget Casinos.**
*Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.
**Some restrictions may apply.
24K One Card - Coming November 2023
When will the 24K Select Club One Card be available at Golden Nugget Cripple Creek?
The 24K Select Club One Card will be available at Golden Nugget Cripple Creek by November 2023.
Can I use my card from one Golden Nugget Casino at a different Golden Nugget Casino?
Yes. Your card from any Golden Nugget Casino will now work at any other Golden Nugget Casino.
If I have multiple accounts, each from different Golden Nugget Casinos, which card should I use?
All of the cards will work in the slot machines and on the tables, but it’s best to visit the 24K Select Club at the beginning of your trip to find out which account has become your main account number so you can begin using that one only.
Are my Slot Points from multiple Golden Nugget Casinos now combined into one universal account?
No. Slot Points accumulate separately at each Golden Nugget Casino and are only redeemable at the Casino in which they were earned.
Are my Comp Dollars from multiple Golden Nugget Casinos now combined into one universal account?
Yes. Comp Dollars earned at multiple Golden Nugget Casinos accumulate in one universal Comp Dollar account and may be used at any Golden Nugget Casino or Landry’s Inc. restaurant (some restrictions may apply).
Are my Tier Credits from multiple Golden Nugget Casinos now combined into one universal account?
Yes. Tier Credits earned at multiple Golden Nugget Casinos accumulate in one universal Tier Credit account. Therefore, your Tier Status is the same at all Golden Nugget Casinos.
Can I use my invited offers at any Golden Nugget Casino?
No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.
24K Select Club Offers & Point Balances
How do I check my 24 Karat Select Club points and offers?
Soon you will be able to check Comp Dollars, Tier Credits and Slot Points balances, and Tier Level status instantly online and via the Golden Nugget Mobile App.
Until then, visit the the 24K Select Club on the casino floor to check your balances.
How do I update my 24 Karat Select Club account with changes such as a change of address or email?
Soon you will be able to update your 24K Select Club account information online and via the Golden Nugget Mobile App.
Until then, please visit the the 24K Select Club to update your account information.
I cannot remember my PIN for my 24K Select Club card.
Your privacy and card security is very important to us. Any requests to change or reset your 24 Karat Select PIN number must be made in person at the 24 Karat Select Club counter.
24K Other Questions
Can I transfer Comp Dollars to another account?
No. Comp Dollars are non-transferable. If a guest in your party has Comp Dollars available, each 24K Select Club member may use their Comp Dollars at time of payment.
Can I redeem my Comp Dollars if I forget to bring my 24K Select Card?
No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.
Can I redeem my Comp Dollars for alcohol?
Yes. Comp Dollars may be redeemed at any Landry’s Inc. restaurant nationwide, Golden Nugget retail shops and in room dining.
Are there Comp Dollar restrictions?
When you use your Comp Dollars at a Landry’s Inc. restaurant outside of a Golden Nugget Casino, you must redeem a minimum of $5 Comp Dollars and may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s (in N.J., N.Y. and PA redemption is unlimited). When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s Inc. restaurants in the U.S.
Yak & Yeti Quick Serve, Build-A-Bear®, Paleo Zone at T-REX Café, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.
Can I manage my account online?
You can access your 24K Select Club account 24/7 online via the player portal.
Visit GoldenNugget.com for additional details.
What is Check in/Check out time?
Check in is at 4pm and check out is at 11am.
How do I request early check in or late check out?
Early check-in and late check-out may be requested on your date of arrival at the Front Desk. Early check-in and late check-out are subject to availability and not guaranteed. Check-out after 11am is subject to additional charges.
How old do you have to be to check in?
The minimum age requirement for check-in is 21 years old with a valid ID.
Do you offer military, AARP or AAA discounts?
Yes, we offer a 20% discount on our best available rate for active or retired military, AAA card holders and AARP card holders. This is subject to availability and may be restricted at times. Take advantage of these exclusive discounts by visiting our Deals page.
Meetings & Events
How do I book a party, social event or wedding?
Request information for your special event and a member of the catering team will contact you to assist in planning your special event.
How do I book a meeting or event for my company?
Please go to meet and plan to request information on booking your company event. A member of the sales team will contact you to assist you in planning your meeting or event.
How do I request individual rates for my company?
Please go to meet and plan to request information on special rates for your company. A member of the sales team will contact you to assist in setting up an individual rate for your company.
Is meeting space available at Golden Nugget Cripple Creek?
Yes. Golden Nugget has meeting space available. Please contact us for information on our meeting space and capacities.
Food & Beverage
What restaurants and bars are located at Golden Nugget Cripple Creek?
- Saltgrass Steak House
- Woody's Sports Bar & Grill
- Guitar Bar (Soon to be Bar 46)
- 9593 Coffee (Soon to be Bean & Bread)
Do you offer military discounts at your restaurants?
Golden Nugget Cripple Creek is proud to offer active and retired military personnel 15% off at our restaurants.
How old must I be to enter the Casino?
The Golden Nugget has a strict policy against underage gambling. Colorado state law prohibits anyone (patron or vendor) under the age of 21 from entering a gaming area. Any person attempting to enter the gaming area appearing to be 35 years of age or younger, could be requested to present identification to validate their age.
What are acceptable forms of ID that I can use to enter the casino?
The ONLY forms of valid ID that are acceptable are the following:
- State or U.S Government Issued Photo ID or Driver License (including US Passport cards, and Nexus IDs)
- Military ID’s will be accepted as a secondary form of ID, not primary.
- Secondary identification may be requested if the ID presented is of questionable quality or cannot be verified.
- We accept digital IDs for entrance into the casino only. Taxable jackpots require a physical ID.
Can I bring a backpack on the casino gaming floor?
For security reasons, no carry-ons or backpacks are allowed on the casino gaming floor. Exceptions can be made for medical necessity or the storage of large quantities of currency. If arriving on a bus, bags may be left on the bus. All guests can utilize the secure bag check for any belongings. All bags allowed on the casino gaming floor are subject to inspection.
This policy is designed for the protection of our guests and team members, and pertains to the presence of firearms on resort premises.
The Golden Nugget recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.
Casino & Hotel premises are private property. Guests or visitors of the Golden Nugget who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction of Louisiana ensuring that the firearm is:
· Secured in a locked, hard-sided firearm container provided by the guest; and
· Securely safeguarded at all times in a guest room safe (or personal vehicle), except when transporting the firearm into or out of the hotel.
Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.
Additionally, the resort and casino prohibits guests or visitors from carrying weapons (Openly or concealed) on the hotel premises and casino floor.
Hunting rifles, assault weapons and any other combat weaponry are not allowed in the guest rooms. Guest must check them with security.
“Privacy Please” Policy
Guest privacy and welfare are a top priority at The Golden Nugget. We respect our guest’s need for privacy while we remain focused on supporting the health and welfare of our guests and team members by reserving the right to conduct a welfare check on any room that had a PRIVACY sign for more than 48 hours. In addition, the management reserves the right to enter any room even if the PRIVACY sign is displayed, for maintenance, safety, security or any other purpose.
Directions & Parking
How do I get to the Golden Nugget?
Golden Nugget Cripple Creek is located in Cripple Creek, Colorado; 44 miles from Colorado Springs, 63 miles from Pueblo and 110 miles from Denver. We’re conveniently accessible from Interstate 25 via US Highways 24 and 50, and State Highway 67.
Is there a map of the Golden Nugget property?
How do I request a donation or sponsorship from Golden Nugget?
Please visit our Donations & Sponsorships page for for our donation request form and requirements for submitting a request.
How do apply for a job at Golden Nugget Cripple Creek?
Please visit careers for information on career opportunities.