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Frequently Asked Questions
24K Select Club Mobile App
Welcome to the redesigned Golden Nugget 24K Select Club Mobile App!
Here are answers to some of the most frequently asked questions to help you make the most of your mobile experience.
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How do I download the app?
You can download the Golden Nugget 24K Select Club mobile app from either the Apple App Store or Google Play Store. Simply search for “Golden Nugget 24K Select Club” and select the app to install it on your mobile device.
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What if I already have the Golden Nugget 24K Select Club app downloaded on my phone?
If you already have the Golden Nugget 24K Select Club app on your phone, there’s no need to download it again. Simply open your existing app — it will automatically update (if updates are enabled) or prompt you to install the latest version when available. Once updated, you’ll have access to all the new features and improvements.
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Is the app free to use?
Yes, the app is completely free to download and use.
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Do I need a Golden Nugget 24K Select Club account to use the app?
No, but to access your personalized offers, player rewards, and account details, you’ll need to create an Online Account and link to your Golden Nugget 24K Select Club account. Do not have a Golden Nugget 24K Select Club membership yet? You can sign up at any of the Golden Nugget 24K Select Club sites.
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What is an Online Account?
Create and activate your Online Account that you can use to log in to the Golden Nugget 24K Select Rewards conveniently in your mobile app once it is downloaded to your device. Setting up an Online Account enhances your experience by giving you access to your Player Profile and other personalized features.
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How do I view my personalized offers?
Once logged in, tap the “Offers” icon found on the bottom navigation bar or tap on the “View Offers” within the Home scene menu. From there, you can view all your personalized offers and ability to book any qualified hotel offers.
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Why don’t I see any offers?
Offers are based on your casino activity and tier level. If you do not currently have any offers, check back regularly or contact the 24K Select Club office for more information.
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Can I request a win/loss statement in the app?
Yes! Tap the “Win/Loss Statement” button, then choose the year you want to view (up to the past seven years) and GN location. After selecting the year and location, tap “Submit” and your statement will appear. You can also access Win/Loss feature in your Account scene menu.
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Can I use the app to book a Hotel Reservation?
Yes! You can either tap “Book Your Stay” within Home scene menu or by clicking on the “Hotel” icon found on the bottom navigation bar to start booking a hotel reservation.
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How do I update my contact information?
You can update the contact information linked to your 24K Select Club account by tapping the “Update Profile” button in your Account scene menu. You can update your email address, phone number and address associated to you 24K Select Club account.
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I forgot my login details - what should I do?
Click “Forgot your email or password?” on the Login screen to begin the password reset process. Enter the email address associated with your Online Account and click “Reset”. You’ll receive an email with a confirmation link and instructions on how to reset your password.
- If you have forgotten the email address associated with your Online Account, within the Forget Password scene, tap “Click Here” to look up your account. Enter your 24K Select Club account number, date of birth and zip code.
- If you do not receive the password reset email, be sure to check your spam folder.
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Is my personal and gaming information secure?
Absolutely. We use industry-standard encryption and security protocols to protect your data and ensure your privacy.
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How do I Log Out of the App?
Tap the menu in the top-left corner of the screen to open it, then select “Settings” Scroll down to the last option, “Log Out” A pop-up will appear asking you to confirm or cancel the logout process.
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Can I delete my App Data?
Yes. Tap the menu in the top-left corner of the screen to open it, then select “Settings”. Scroll down to the final option, “Log Out and Delete My Info” A pop-up will appear asking you to confirm or cancel the deletion process.
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Can I view my Golden Nugget 24K Select Club slot points or tier status in the app?
Yes. Tap the “Account” button on the bottom navigation bar to view your account details, current tier, slot point balance, and other information (by Golden Nugget property).
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How often is my 24K Select Club information updated?
24K Select Club balances and qualified offers are updated in real-time to reflect your most recent activity depending on your game play and connectivity.
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Can I use my Slot Points through the app?
Slot Points can be viewed in the app, but redemption will need to occur while on-property at any Golden Nugget property.
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The app is crashing or not loading—what should I do?
First, check your internet connection. If the issue continues:
- Force close and reopen the app
- Make sure you are using the latest version of the app
- Restart your phone
If problems persist, visit the ‘Contact Us’ section in the app.
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Will the app work on both iPhone and Android?
Yes, the app is fully compatible with both iOS and Android devices. Make sure your device is running the latest operating system.
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How do I turn on Push Notifications?
You can adjust your Push Notification settings for the app in two ways:
- Within the app: Go to Menu > Settings > ‘MANAGE’ button and enable Push Notifications.
- On your device: Navigate to Settings > Apps > Golden Nugget > Notifications and ensure notifications are enabled.
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How do I turn on Locations services?
You can adjust your Location settings for the app in two ways:
- Within the app: Go to Menu > Settings > Manage, then enable Location. For best performance, select “Always” as the location setting.
- On your device: Go to Settings > Apps > Golden Nugget > Location and ensure that Location Access is turned on. The recommended setting is “Always.”
24K Select Club Membership
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What is Golden Nugget 24K Select Club?
Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program.
Benefits include:
- Earn Tier Credits as you play slots, video poker and table games.
- Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City). Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.
- Earn Comp Dollars* as you play slots, table games, video poker, and live poker.
- Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history).
- Exclusive access, priority service and special discounts (based on 24K Select Club Tier level).
*Slot Point and Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.
Tier benefits may vary based on availability at each Golden Nugget Casino.
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How do I sign up for the 24K Select Club at Golden Nugget Lake Tahoe?
To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.
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Can I use my 24K Select Club card from one Golden Nugget Casino at a different Golden Nugget Casino?
Yes, Your card from any Golden Nugget Casino will now work at any other Golden Nugget Casino.
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Is there a cost to join the 24K Select Club at Golden Nugget Lake Tahoe?
No. The program is free to everyone 21 years old and older with valid photo ID.
Golden Nugget employees are not eligible for membership in the 24K Select Club program if they are required to register as a gaming employee with NGCB or if they are employed at a Director level or above.
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How do I get my new 24K Select Players Club Card?
Simply present your valid photo ID at the 24K Select Club to pick up your new 24K Select Player’s Card.
Acceptable forms of identification include valid driver’s license (US, Canada and US territories), US State Issued ID (federally accepted), Passport or Passport Card, US Military ID (active duty, retired, dependent).
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What should I expect out of the new 24K Select Players Program?
Every time you play using your 24K Select Club Card, members earn Tier Credits, Comp Dollars and Points on Slots. Players also can earn comps and free play at higher rates based on tier status. Plus, you can now use your earned comps at Golden Nugget and at Landry’s, Inc. restaurants nationwide. That's access to more than 600 locations coast-to-coast!
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How do I apply for casino credit at Golden Nugget Lake Tahoe?
To apply for casino credit at Golden Nugget Lake Tahoe fill out the credit application online or call 228.236.7866
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Does Golden Nugget have an app?
Yes. Golden Nugget's app allows 24K Select Club members to log into their accounts from their mobile devices. Check Comp Dollars, Tier Credits and Slot Points balances, and Tier Level status instantly. View mail offers including gaming, hotel, dining, and golf rewards across all Golden Nugget Casinos. Receive Golden Nugget mobile-only bonus offers and enjoy one-touch access to promotion and event details. Register online at Golden Nugget by entering your 24K Select Club Account Number, Birthdate, and Zip Code and you are on your way to accessing all your offers all the time.
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Can I manage my 24K Select Club account online?
Yes, you can manage your 24K Select Club account online by logging in with your username and password.
24K Select Club Comp Dollars
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What will happen to my old comp dollars earned?
Golden Nugget Casino Lake Tahoe will convert all pre-existing comp dollars into 24K Select Club comp dollars.
Comp dollars cap at $3,000. This limit does not apply to comp dollars earned prior to conversion from Hard Rock to Golden Nugget. However, if the comp dollar balance exceeds $3,000, you will not earn additional comp dollars until redemption or expiration takes you below $3,000.
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How do I earn Comp Dollars, Tier Credits, and Slot Points at Golden Nugget Lake Tahoe as a 24K Select Club Member?
Earn Tier Credits as you play slots, video poker and table games.
Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City). Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.
Earn Comp Dollars* as you play slots, table games, video poker, and live poker.
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Do Comp Dollars expire?
Yes, Comp dollars will expire 365 days from the date they were earned on a first in, first out basis.
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Where can I use my Comp Dollars?
You can use your comp dollars at the Golden Nugget property where you earned your Comp Dollars at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, room nights, and more.
At any of your favorite Landry’s, Inc. restaurants, including those at other Golden Nugget Casinos and Chart House in Lake Tahoe.
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Is there a minimum balance required to redeem Comp Dollars?
At all Landry’s, Inc. restaurants located outside of Golden Nugget Properties, you must redeem a minimum of $5 Comp Dollars.
When you use your Comp Dollars at any Golden Nugget Casino, the minimum balance required varies by property. See the 24K Select Club at the property you wish to redeem for details.
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Can I transfer Comp Dollars to another account?
No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment.
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Can I redeem Comp Dollars if I forget to bring my 24K Select Card?
No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.
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Are there Comp Dollar restrictions?
When you use your Comp Dollars at a Landry’s, Inc. restaurant outside of a Golden Nugget Casino, you may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s. When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s, Inc. restaurants in the U.S. Yak & Yeti Quick Serve, Build-A-Bear®, Build-A-Dino®, Paleo Zone at T-REX Cafe, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.
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Will I still be able to earn points on non-gaming activity such as hotel and food and beverage spend?
You will not be able to earn points redeemable for comps and FreePlay under the 24K Select program, however Landrys offers a separate loyalty program, Landry’s Select Club, for hotel, dining, and retail purchases.
Under the 24K Select program, you will have the ability to earn comp dollars at higher rates based on tier.
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I have questions about the Landry's Select Club. Where can I sign up or find out more information?
You can visit the frequently asked questions on the Landry's Select Club website by clicking here.
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Can I redeem my Comp Dollars for alcohol?
The use of Comp Dollars on liquor, beer and wine is based on state restrictions. If the Landry’s, Inc. restaurant you dine in is located in a state that does not allow Comp Dollars to be issued on alcohol, then we are unable to do so. Specifically, Comp Dollars can only be redeemed at on-site restaurants at Golden Nugget Biloxi and Golden Nugget Atlantic City for liquor, beer and wine, as the States of Mississippi and New Jersey prohibit off-site Comp Dollar redemption. Please reference the Liquor, Beer and Wine Chart by State to view the rules on 24K Select Club Comp Dollar redemption for each state.
24K Select Club Slot Points
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What will happen to my old slot points earned?
Golden Nugget Casino Lake Tahoe will convert all pre-existing comp dollars into 24K Select Club comp dollars. Worth noting is that any carried over slot points will be converted to Golden Nugget’s value, where 100 points are needed for $1 dollar in FreePlay (prior it was 500 points =$1).
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What are Slot Points?
Slot Points are earned as you play slots and video poker with your 24K Select Club Card properly inserted into slot or video poker machines. Slot Points can be redeemed for Free Slot Play at the property where the Slot Point was earned.
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How do I earn Slot Points?
You earn Slot Points as you play with your 24K Select Club Card properly inserted into any slot or video poker machine. 24K Select Club can redeem 100 Slot Points for $1 in Free Slot Play.
Much like earned comp dollars, slot point earning levels escalate based on Golden Nugget Tier status. For example, Elite members earn comps 100% faster than 24K Select members. Chairman earn slot points at a rate 80% higher than 24K levels, and Premier earn slot points 40% faster.
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Do Slot Points expire?
Yes. Slot Points will expire 365 days from the date they were earned on a first in, first out basis.
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Where can I use my slot points?
You can convert Slot Points into Free Slot Play at participating slot and video poker machines. Slot points that are converted into Free Slot Play will expire 7 days after downloading to the machine.
24K Select Card Tier Credits
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How are Golden Nugget tier credits earned?
Tier points are earned by playing slots, video poker, and table games using your 24K Select Players Card. The more tier points you earn, the more rewards members can enjoy.
• $3 in coin in on slots and $10 on video poker will earn one tier credit.
• Tier credits earned on tables are based on play including game type, average bet, time played.
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How many tier credits does it take to earn each tier level?
- 24 Karat 0 - 3,999
- Premier 4,000 - 23,999
- Chairman 24,000 – 99,999
- Elite 100,000+
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Will my Players Club Tier Status be impacted when the property becomes Golden Nugget?
No. Players that have visited within the last 12 months will be automatically placed into a tier that aligns within Golden Nugget’s 24K Select Club players club tier.
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What are the earning dates for Golden Nugget Lake Tahoe’s tier renewals?
Golden Nugget Lake Tahoe’s player program is evaluated on an annual basis. Earning dates begin February 1 and ends January 31 annually. For the first period after the launch of the nationwide program, 24K Select members will maintain their existing tier through January 31, 2025. Tier points will reset to zero on February 1, 2024 to kick off the official annual earning period for the next year.
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Where can I find a list of benefits for each 24K Tier?
24K Select Player Club benefits can be found online at GoldenNuggetLT.com or visit the 24K Select Club located on the casino floor.
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What happens if I already have a 24k Select Card from another Golden Nugget location?
If you have a higher tier card currently from another Golden Nugget Property we will match you to that tier, if higher than what you are today. Your account will be merged to the account number where your play is dominant. When merged, the 24K PIN number from the dominant account will be your PIN number.
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Will my account number change when we go universal?
Yes, you will receive a new account number and must receive a new 24K Select card, however your current PIN number will work.
24K Select Club Gift Cards
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Do my current Hard Rock gift cards expire?
No. Your Hard Rock Lake Tahoe gift cards are redeemable at Golden Nugget Lake Tahoe as long as they have a balance available.
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Can I redeem my Hard Rock gift cards at other Golden Nugget or Landrys locations?
No. Your Hard Rock Lake Tahoe gift cards are only redeemable at Golden Nugget Lake Tahoe.
You can purchase a Golden Nugget or Landry’s location gift cards here that is redeemable at any of our locations nationwide, including right here in Lake Tahoe.
Hotel & Check In
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What are acceptable forms of ID that I can use to enter Golden Nugget Lake Tahoe Casino?
The ONLY forms of valid ID that are acceptable are the following:
State or U.S Government Issued Photo ID or Driver License (including US Passport cards, and Nexus IDs)
Passport
Military ID’s are accepted as a primary form of ID.
Secondary identification may be requested if the ID presented is of questionable quality or cannot be verified.
We accept digital IDs for entrance into the casino only. Taxable jackpots require a physical ID.
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Does Golden Nugget Lake Tahoe offer military, AARP or AAA discounts?
Yes the Golden Nugget Atlantic offers military, AARP and AAA discounts.
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What type of cards does Golden Nugget Lake Tahoe accept?
The Golden Nugget Lake Tahoe accepts all majot credit cards.
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What time is check in at Golden Nugget Lake Tahoe?
Check-in is at 4 pm daily. Early registration is available for an additional one-time fee based on room availability.
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How old do you have to be to check in to Golden Nugget Lake Tahoe?
The minimum age requirement to check-in to the Golden Nugget Lake Tahoe is 18 years old.
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How do I inquire about hosting a meeting or event for my company at Golden Nugget Lake Tahoe?
For inquiries, contact a member of our sales team at 775.589.7666 or send an email to [email protected]