Frequently Asked Questions

24K Select Club Mobile App

• How do I download the app?

  You can download the Golden Nugget 24K Select Club mobile app from either the Apple App Store or Google Play Store. Simply search for “Golden Nugget 24K Select Club” and select the app to install it on your mobile device.

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• What if I already have the Golden Nugget 24K Select Club app downloaded on my phone?

  If you already have the Golden Nugget 24K Select Club app on your phone, there’s no need to download it again. Simply open your existing app — it will automatically update (if updates are enabled) or prompt you to install the latest version when available. Once updated, you’ll have access to all the new features and improvements.

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• Is the app free to use?

  Yes, the app is completely free to download and use. 

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• Do I need a Golden Nugget 24K Select Club account to use the app?

  No, but to access your personalized offers, player rewards, and account details, you’ll need to create an Online Account and link to your Golden Nugget 24K Select Club account. Do not have a Golden Nugget 24K Select Club membership yet? You can sign up at any of the Golden Nugget 24K Select Club sites.

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• What is an Online Account?

  Create and activate your Online Account that you can use to log in to the Golden Nugget 24K Select Rewards conveniently in your mobile app once it is downloaded to your device. Setting up an Online Account enhances your experience by giving you access to your Player Profile and other personalized features.

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• How do I view my personalized offers?

  Once logged in, tap the “Offers” icon found on the bottom navigation bar or tap on the “View Offers” within the Home scene menu. From there, you can view all your personalized offers and ability to book any qualified hotel offers.

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• Why don’t I see any offers?

  Offers are based on your casino activity and tier level. If you do not currently have any offers, check back regularly or contact the 24K Select Club office for more information.

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• Can I request a win/loss statement in the app?

  Yes! Tap the “Win/Loss Statement” button, then choose the year you want to view (up to the past seven years) and GN location. After selecting the year and location, tap “Submit” and your statement will appear. You can also access Win/Loss feature in your Account scene menu.

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• Can I use the app to book a Hotel Reservation?

  Yes! You can either tap “Book Your Stay” within Home scene menu or by clicking on the “Hotel” icon found on the bottom navigation bar to start booking a hotel reservation. 

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• How do I update my contact information?

  You can update the contact information linked to your 24K Select Club account by tapping the “Update Profile” button in your Account scene menu. You can update your email address, phone number and address associated to you 24K Select Club account.

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• I forgot my login details - what should I do?

  Click “Forgot your email or password?” on the Login screen to begin the password reset process. Enter the email address associated with your Online Account and click “Reset”. You’ll receive an email with a confirmation link and instructions on how to reset your password.

  • If you have forgotten the email address associated with your Online Account, within the Forget Password scene, tap “Click Here” to look up your account. Enter your 24K Select Club account number, date of birth and zip code.
  • If you do not receive the password reset email, be sure to check your spam folder.

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• Is my personal and gaming information secure?

  Absolutely. We use industry-standard encryption and security protocols to protect your data and ensure your privacy.

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• How do I Log Out of the App?

  Tap the menu in the top-left corner of the screen to open it, then select “Settings” Scroll down to the last option, “Log Out” A pop-up will appear asking you to confirm or cancel the logout process.

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• Can I delete my App Data?

  Yes. Tap the menu in the top-left corner of the screen to open it, then select “Settings”. Scroll down to the final option, “Log Out and Delete My Info” A pop-up will appear asking you to confirm or cancel the deletion process. 

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• Can I view my Golden Nugget 24K Select Club slot points or tier status in the app?

  Yes. Tap the “Account” button on the bottom navigation bar to view your account details, current tier, slot point balance, and other information (by Golden Nugget property).

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• How often is my 24K Select Club information updated?

  24K Select Club balances and qualified offers are updated in real-time to reflect your most recent activity depending on your game play and connectivity.

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• Can I use my Slot Points through the app?

  Slot Points can be viewed in the app, but redemption will need to occur while on-property at any Golden Nugget property.

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• The app is crashing or not loading—what should I do?

  First, check your internet connection. If the issue continues:

  • Force close and reopen the app
  • Make sure you are using the latest version of the app
  • Restart your phone

  
  If problems persist, visit the ‘Contact Us’ section in the app.

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• Will the app work on both iPhone and Android?

  Yes, the app is fully compatible with both iOS and Android devices. Make sure your device is running the latest operating system.

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• How do I turn on Push Notifications?

  You can adjust your Push Notification settings for the app in two ways:

  1. Within the app: Go to Menu > Settings > ‘MANAGE’ button and enable Push Notifications.
  2. On your device: Navigate to Settings > Apps > Golden Nugget > Notifications and ensure notifications are enabled.

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• How do I turn on Locations services?

  You can adjust your Location settings for the app in two ways:

  1. Within the app: Go to Menu > Settings > Manage, then enable Location. For best performance, select “Always” as the location setting.
  2. On your device: Go to Settings > Apps > Golden Nugget > Location and ensure that Location Access is turned on. The recommended setting is “Always.”

   

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Hotel & Check-In

• Do you offer a shuttle service from the McCarran National Airport in Las Vegas, Nevada to Laughlin?

  We do not have a complimentary airport shuttle service, however there are two local shuttle bus companies that travel to and from the McCarran National Airport daily. Please contact them for current pickup locations, pricing, and schedules: 

  • Mills Tours visit call 928.763.0022 or visit millstours.net
  • Aloha Shuttle call 888.948.3427

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• What is a Resort Fee?

  A daily Resort Fee of $19.99 plus tax will be charged to your room at check-in. A Resort Fee allows us to provide all our guests access to the best amenities. The fee includes guest room high speed Wi-Fi Access for two devices daily, in-room refrigerator, pool access, 2 bottles of water and Keurig Coffee K-cups per day, complimentary airline boarding pass printing via the front desk, and complimentary parking and valet service.

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• What time is check in at Golden Nugget Laughlin?

  Check-in is at 4 pm daily. Early registration is available for an additional one-time fee based on room availability.

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• How old do you have to be to check in to the Golden Nugget Laughlin?

  The minimum age requirement to check-in to the Golden Nugget Laughlin is 18 years old.

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• Does Golden Nugget Laughlin charge a resort fee?

  Yes, a daily resort fee of $14.99 plus tax will be charged to your room at check-in to Golden Nugget Laughlin. A Resort Fee allows us to provide all our guests access to the best amenities. The fee includes guest room high speed Wi-Fi Access for two devices daily, in-room refrigerator, pool access, 2 bottles of water and Keurig Coffee K-cups per day, complimentary airline boarding pass printing via the front desk, and complimentary parking and valet service.

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• What type of credit cards does Golden Nugget Laughlin accept?

  The Golden Nugget Laughlin accepts all major credit cards.

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• Can I use my invited offers at any Golden Nugget Casino?

  No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.

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• What restaurants are at Golden Nugget Laughlin?

  When visiting Golden Nugget Laughlin, guests can choose to dine from three restaurants including Saltgrass Steak House, featuring timeless classics, Claim Jumper, or Bubba Gump Shrimp Co. featuring a variety of American and seafood classics.

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Casino

• Does Golden Nugget Laughlin have a poker room?

  No, Golden Nugget Laughlin does not have a poker room.

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24K Select Club Membership

• What is Golden Nugget 24K Select Club?

  Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program.

  Benefits include:

  • Earn Tier Credits as you play slots, video poker and table games.
  • Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City). Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.
  • Earn Comp Dollars* as you play slots, table games, video poker, and live poker.
  • Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history).
  • Exclusive access, priority service and special discounts (based on 24K Select Club Tier level).
    
    

  *Slot Point and Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.

  Tier benefits may vary based on availability at each Golden Nugget Casino.

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• How do I sign up for the 24K Select Club at Golden Nugget Laughlin?

  To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.

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• Is there a cost to join the 24K Select Club at Golden Nugget Laughlin?

  No. The program is free to everyone 21 years old and older with valid photo ID. Golden Nugget employees are not eligible for membership in the 24K Select Club program if they are required to register as a gaming employee with NGCB or if they are employed at a Director level or above.

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• Is there a minimum age requirement?

  Yes, members must be 21 years of age or older to participate.

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• How do I earn Comp Dollars, Tier Credits, and Slot Points at Golden Nugget Laughlin as a 24K Select Club Member?

  Earn Tier Credits as you play slots, video poker and table games. Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City).

  Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.

  Earn Comp Dollars* as you play slots, table games, video poker, and live poker.

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• Can I manage my 24K Select Club account online?

  Yes, you can manage your 24K Select Club account online by logging in with your username and password.

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• Can I use my card from one Golden Nugget Casino at a different Golden Nugget Casino?

  Yes. Your card from any Golden Nugget Casino will now work at any other Golden Nugget Casino.

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24K Select Club Comp Dollars

• Are there Comp Dollar restrictions?

  When you use your Comp Dollars at a Landry’s, Inc. restaurant outside of a Golden Nugget Casino, you may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s. When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s, Inc. restaurants in the U.S. Yak & Yeti Quick Serve, Build-A-Bear®, Build-A-Dino®, Paleo Zone at T-REX Cafe, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.

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• Can I transfer Comp Dollars to another account?

  No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment.

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• Can I redeem my Comp Dollars if I forget to bring my 24K Select Card?

  No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

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• Can I redeem my Comp Dollars for alcohol?

  The use of Comp Dollars on liquor, beer and wine is based on state restrictions. If the Landry’s, Inc. restaurant you dine in is located in a state that does not allow Comp Dollars to be issued on alcohol, then we are unable to do so. Specifically, Comp Dollars can only be redeemed at on-site restaurants at Golden Nugget Biloxi and Golden Nugget Atlantic City for liquor, beer and wine, as the States of Mississippi and New Jersey prohibit off-site Comp Dollar redemption. Please reference the Liquor, Beer and Wine Chart by State to view the rules on 24K Select Club Comp Dollar redemption for each state.

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• Can I use my invited offers at any Golden Nugget Casino?

  No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.

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24K Select Club Slot Points

• Where can I use my Slot Points?

  Slot Points may be converted into Free Slot Play at the casino location it was earned on participating slot and video poker machines (Except at Golden Nugget Atlantic City). Slot Points are not earned on Table Games play. Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. Please see 24K Select Club Booth for details.

  Slot Point earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.

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• Where can I use my Comp Dollars?

  There are several options to redeem Comp Dollars*:

  • At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, spa treatments, rounds of golf and more.
  • At any of your favorite Landry’s Inc. restaurants nationwide.**
  • At other Golden Nugget Casinos.**

   

  *Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.

  **Some restrictions may apply.

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24K Select Club One Card

• Can I use my card from one Golden Nugget Casino at a different Golden Nugget Casino?

  Yes.  Your card from any Golden Nugget Casino will now work at any other Golden Nugget Casino.

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• If I have multiple accounts, each from different Golden Nugget Casinos, which card should I use?

  All of the cards will work in the slot machines and on the tables, but it’s  best to visit the 24K Select Club at the beginning of your  trip to find out which account has become your main account number so you can begin using that one only.

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• Are my Slot Points from multiple Golden Nugget Casinos now combined into one universal account?

  No. Slot Points accumulate separately at each Golden Nugget Casino and are only redeemable at the Casino in which they were earned.

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• Are my Comp Dollars from multiple Golden Nugget Casinos now combined into one universal account?

  Yes.  Comp Dollars earned at multiple Golden Nugget Casinos accumulate in one universal Comp Dollar account and may be used at any Golden Nugget Casino or Landry’s Inc. restaurant (some restrictions may apply).

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• Are my Tier Credits from multiple Golden Nugget Casinos now combined into one universal account?

  Yes.  Tier Credits earned at multiple Golden Nugget Casinos accumulate in one universal Tier Credit account. Therefore, your Tier Status is the same at all Golden Nugget Casinos.

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• Can I use my invited offers at any Golden Nugget Casino?

  No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.

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24K Select Club Other Questions

• Can I transfer Comp Dollars to another account?

  No. Comp Dollars are non-transferable. If a guest in your party has Comp Dollars available, each 24K Select Club member may use their Comp Dollars at time of payment.

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• Can I redeem my Comp Dollars if I forget to bring my 24K Select Card?

  No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

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• Can I redeem my Comp Dollars for alcohol?

  Yes. Comp Dollars may be redeemed at any Landry’s Inc. restaurant nationwide, Golden Nugget retail shops and in room dining.

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• Are there Comp Dollar restrictions?

  When you use your Comp Dollars at a Landry’s Inc. restaurant outside of a Golden Nugget Casino, you must redeem a minimum of $5 Comp Dollars and may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s (in N.J., N.Y.  and PA  redemption  is unlimited). When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s Inc. restaurants in the U.S. 

  Yak & Yeti Quick Serve, Build-A-Bear®, Paleo Zone at T-REX Café, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.

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• Can I manage my account online?

  You can access your 24K Select Club account 24/7 online via the player portal.

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