Health and Sanitation Guidelines
Team Member and Guest Health
The health and safety of our team members and guests is our number one priority.
Temperature Check Points
Signage has been posted next to the casino entrance that details the symptoms of Covid-19. If a guest answers yes to any of the posted questions, they will be required to leave the premises for 24 hours. All guests registered to a room will be required to undergo a temperature check at the front desk to complete the check-in process. Temperature checkpoints have been placed at our team member entrances. Team members confirmed to have a temperature of over 100.4° are not permitted access. Team members have been given clear instructions on how to respond swiftly and appropriately to all presumed cases of COVID-19 infection on property in accordance with local guidelines, and they will be ready to provide full support to our guests addressing any health concerns.
Guests are advised to practice physical distancing by standing at least six feet away from any guests that are not part of their party while standing in lines, using elevators, or moving around the resort. Restaurant tables, slot machines, and other physical layouts have been arranged to ensure appropriate distancing. Team members have been reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with local or state-mandated occupancy limits. Any area where guests or employees queue has been clearly marked for appropriate physical distancing.
There are health and hygiene reminders throughout the property. Digital displays located throughout the resort are also used for messaging and communication.
Hand Washing & Hand Sanitizer
Hand sanitizer dispensers have been placed at key guest and team member contact areas such as reception areas, hotel lobbies, the casino floor, restaurant entrances, cages, and ATMs. Proper handwashing with soap and correct personal hygiene is vital to help combat the spread of the virus. All Golden Nugget team members have received proper personal hygiene training and have been instructed to wash their hands with soap regularly (for 20 seconds).
All team members have received COVID-19 training focusing on safety and sanitation protocols. Team members with frequent guest contact including Food & Beverage, Housekeeping, Facilities, Hotel Operations, and Security have taken more comprehensive training.
Personal Protective Equipment (PPE)
Appropriate PPE is worn by all team members based on their role and responsibilities and in adherence to CDC and/or state and local regulations and guidance. Training on how to properly use and dispose of PPE has been provided.
All guests over age 10 are required to wear masks while in the resort. Masks are available at the security podium on the casino floor, table games, hotel front desk, retail outlets, and the parking garage booth. Valet will be suspended until further notice. Limousines will be cleaned before and after each use.
Please note that the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. People who show no symptoms can spread COVID-19 if they are infected. Any interaction with the general public poses an elevated risk of being exposed to COVID-19.
We cannot guarantee that you will not be exposed during your visit. We appreciate your cooperation during this unprecedented time. For more information, please visit CDC.gov/coronavirus
Hotel Guest Elevators
Team members clean and sanitize button panels frequently. Signage is posted in elevators on safe elevator operation. Hand sanitizer is located in the elevator lobby. No more than four guests not from the same party will be allowed in an elevator.
Cleaning Products and Protocols
Golden Nugget uses cleaning products and protocols, which meet CDC and EPA guidelines and are approved for use against viruses, bacteria, and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, gym equipment, dining surfaces, and seating areas.
CDC and EPA approved cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks, and flooring. All linens will continue to be washed at a high temperature and with appropriate cleaning products in order to eliminate viral and bacterial pathogens.
Available casino positions are limited to 50% of total gaming positions as stated on our approved gaming map. Slot machines have been strategically placed out of service to encourage physical distancing. Slot machines have been placed out of service that are not available for play. Table games and poker have maximum occupancy based on the game type. All game types may not be available.