Frequently Asked Questions

24K Select Club Mobile App

Welcome to the redesigned Golden Nugget 24K Select Club Mobile App!

Here are answers to some of the most frequently asked questions to help you make the most of your mobile experience.

How do I download the app?

You can download the Golden Nugget 24K Select Club mobile app from either the Apple App Store or Google Play Store. Simply search for “Golden Nugget 24K Select Club” and select the app to install it on your mobile device.
What if I already have the Golden Nugget 24K Select Club app downloaded on my phone?

If you already have the Golden Nugget 24K Select Club app on your phone, there’s no need to download it again. Simply open your existing app — it will automatically update (if updates are enabled) or prompt you to install the latest version when available. Once updated, you’ll have access to all the new features and improvements.
Is the app free to use?

Yes, the app is completely free to download and use.
Do I need a Golden Nugget 24K Select Club account to use the app?

No, but to access your personalized offers, player rewards, and account details, you’ll need to create an Online Account and link to your Golden Nugget 24K Select Club account. Do not have a Golden Nugget 24K Select Club membership yet? You can sign up at any of the Golden Nugget 24K Select Club sites.
What is an Online Account?

Create and activate your Online Account that you can use to log in to the Golden Nugget 24K Select Rewards conveniently in your mobile app once it is downloaded to your device. Setting up an Online Account enhances your experience by giving you access to your Player Profile and other personalized features.
How do I view my personalized offers?

Once logged in, tap the “Offers” icon found on the bottom navigation bar or tap on the “View Offers” within the Home scene menu. From there, you can view all your personalized offers and ability to book any qualified hotel offers.
Why don’t I see any offers?

Offers are based on your casino activity and tier level. If you do not currently have any offers, check back regularly or contact the 24K Select Club office for more information.
Can I request a win/loss statement in the app?

Yes! Tap the “Win/Loss Statement” button, then choose the year you want to view (up to the past seven years) and GN location. After selecting the year and location, tap “Submit” and your statement will appear. You can also access Win/Loss feature in your Account scene menu.
Can I use the app to book a Hotel Reservation?

Yes! You can either tap “Book Your Stay” within Home scene menu or by clicking on the “Hotel” icon found on the bottom navigation bar to start booking a hotel reservation.
How do I update my contact information?

You can update the contact information linked to your 24K Select Club account by tapping the “Update Profile” button in your Account scene menu. You can update your email address, phone number and address associated to you 24K Select Club account.
I forgot my login details - what should I do?
Click “Forgot your email or password?” on the Login screen to begin the password reset process. Enter the email address associated with your Online Account and click “Reset”. You’ll receive an email with a confirmation link and instructions on how to reset your password.
- If you have forgotten the email address associated with your Online Account, within the Forget Password scene, tap “Click Here” to look up your account. Enter your 24K Select Club account number, date of birth and zip code.
- If you do not receive the password reset email, be sure to check your spam folder.
Is my personal and gaming information secure?

Absolutely. We use industry-standard encryption and security protocols to protect your data and ensure your privacy.
How do I Log Out of the App?

Tap the menu in the top-left corner of the screen to open it, then select “Settings” Scroll down to the last option, “Log Out” A pop-up will appear asking you to confirm or cancel the logout process.
Can I delete my App Data?

Yes. Tap the menu in the top-left corner of the screen to open it, then select “Settings”. Scroll down to the final option, “Log Out and Delete My Info” A pop-up will appear asking you to confirm or cancel the deletion process.
Can I view my Golden Nugget 24K Select Club slot points or tier status in the app?

Yes. Tap the “Account” button on the bottom navigation bar to view your account details, current tier, slot point balance, and other information (by Golden Nugget property).
How often is my 24K Select Club information updated?

24K Select Club balances and qualified offers are updated in real-time to reflect your most recent activity depending on your game play and connectivity.
Can I use my Slot Points through the app?

Slot Points can be viewed in the app, but redemption will need to occur while on-property at any Golden Nugget property.
The app is crashing or not loading—what should I do?
First, check your internet connection. If the issue continues:
- Force close and reopen the app
- Make sure you are using the latest version of the app
- Restart your phone
If problems persist, visit the ‘Contact Us’ section in the app.
Will the app work on both iPhone and Android?

Yes, the app is fully compatible with both iOS and Android devices. Make sure your device is running the latest operating system.
How do I turn on Push Notifications?
You can adjust your Push Notification settings for the app in two ways:
1. Within the app: Go to Menu > Settings > ‘MANAGE’ button and enable Push Notifications.
2. On your device: Navigate to Settings > Apps > Golden Nugget > Notifications and ensure notifications are enabled.
How do I turn on Locations services?
You can adjust your Location settings for the app in two ways:
1. Within the app: Go to Menu > Settings > Manage, then enable Location. For best performance, select “Always” as the location setting.
2. On your device: Go to Settings > Apps > Golden Nugget > Location and ensure that Location Access is turned on. The recommended setting is “Always.”

Hotel & Check-In

Does the Golden Nugget Las Vegas offer any air and hotel travel packages?

No, at this time Golden Nugget Las Vegas does not offer any direct affiliate air and hotel packages.
Does the Golden Nugget Las Vegas offer transportation to and from the airport?

No, the Golden Nugget Las Vegas does not provide any type of hotel transportation to and from the airport.
What is the minimum age requirement to check in to the Golden Nugget Las Vegas?

The minimum age requirement to check-in to the Golden Nugget Las Vegas is 18 years old.
Is the Golden Nugget Las Vegas wheelchair & scooter accessible?

Yes, the Golden Nugget Las Vegas is wheelchair and scooter accessible. Scooter Rental 1-855-274-3363
Where can I find the best rate for Golden Nugget Las Vegas?

The best rates for Golden Nugget Las Vegas can be found on our own website. If we find a lower rate online we will match it. Book direct with us and book in confidence!
What is the maximum number of guests for a standard room at the Golden Nugget Las Vegas?

The maximum number of guests to occupy a room is four persons. There is a $20 additional charge per night for the third person, and a $20 additional charge per night for the fourth person.
How much does the Golden Nugget Las Vegas charge for incidentals and security deposit?

For our standard rooms we charge $50 per stay for incidentals and security deposit.
How much is the resort fee at Golden Nugget Las Vegas?

All reservations will incur a daily $46.00 resort fee plus applicable taxes to the room rate at check in. Daily Resort Fee includes Wi-Fi access for two devices daily per reservation, access for two to the Fitness Center daily (does not include the wet areas), four bottles of water in room upon arrival, self-parking based on garage space availability, airline boarding pass printing via the front desk upon request and Downtown Destination coupons.
What type of cards does the Golden Nugget Las Vegas accept?

The Golden Nugget Las Vegas accepts all major credit cards.
How much does it cost to rent a cabana or day bed at the Golden Nugget Las Vegas pool?

To view cabana and day bed pricing visit our pool page and select a date.
Does the Golden Nugget Las Vegas offer a car rental service?

Yes, the Golden Nugget Las Vegas offers Budget Rent-A-Car service conveniently located in the Carson Tower Lobby directly across from Starbucks.
Are children allowed in the Golden Nugget Las Vegas?

Yes, you may bring children to the hotel and they may use most of the hotel amenities such as the pool and restaurants. Children under 21 are not permitted on the casino floor.
What time is check in at the Golden Nugget Las Vegas?

Check-in is at 4 pm daily. Early registration is available for an additional one-time fee based on room availability. The cost ranges from $30 to $50 based on the time of registration before 4 pm.

If you have specific room request, it may delay your check in experience. Please have your confirmation number and photo ID ready to help expedite your check in.
Does the Golden Nugget Las Vegas have distilled water available for use with C-Pap Machine?

Distilled water is available for purchase for $5 at Essentials South, located in Carson Tower
What kind of discounts does the Golden Nugget Las Vegas offer?

Please check our deals page for any current discounts.
Am I allowed to bring outside food and drinks to my hotel room?

The Golden Nugget Las Vegas does not permit outside food and beverages in guest rooms and suites.
Where can I purchase a gift card for the Golden Nugget Las Vegas?

Gift cards can only be purchased at retail outlets or online. Click here to purchase a gift card.
What are the hours of operation for the shops at the Golden Nugget Las Vegas?

The hours of operation for the shops at the Golden Nugget Las Vegas may be found here.
Does the Golden Nugget Las Vegas have self check-in kiosks?

Yes, when arriving to the Golden Nugget Las Vegas please check in using our Check In Kiosk located in the Gold Tower Lobby. These Kiosk are available 24/7 .
Most reservation are able to check in using the Kiosk as well as completing common guest request such as , upgrading your room, requesting an early check in and requesting new keys.

You will need the following items:
Valid Photo ID
Confirmation Number
Valid Credit Card

If you require assistance a member from our guest service team, we will be happy to assist you at the Gold Tower Registration area.
Can I purchase the mattress from the Golden Nugget Las Vegas hotel room?

Yes, Click Here to order your very own Beautyrest mettress that we have in our hotel rooms.
How much is parking for hotel guests at the Golden Nugget Las Vegas?

Complimentary self-parking is available for registered guests at the hotel. Our self-parking garage is located on the South side of the hotel on 1st Street and Bridger. Vehicle height restriciton is 6 feet and 7 inches. For non-hotel guests the daily rate is $25 Mon - Thurs and $50 Fri - Sun Gold Valet access for non-hotel guests is $20 per car, payable via credit card at time of pick up. Chairman and Elite Card holder casino guests are welcome to valet parking complimentary of any charge. Verification of status is required for complimentary access.
Are pets allowed at the Golden Nugget Las Vegas?

We have a limited number of rooms available that will accommodate pets and must be reserved in advance. At this time, pet friendly rooms are limited to dog companions only. There is a limit of two dogs that are small to medium sized or one dog that is large sized. Small to medium dogs are identified as dogs that are between 2 to 34.9lbs and a large dog is identified as one that weighs 35lbs to 50lbs. The only other animals allowed on property are service animals (i.e. Seeing Eye dogs or K-9 police). Please contact us at (800) 634-3454 for more information and rates.
Am I allowed to have packages mailed to the Golden Nugget Las Vegas?

To send a package to the Hotel:

Your Name - Hotel Guest (Date of Stay)

Attention: Business Center

Golden Nugget

129 Fremont Street

Las Vegas, NV 89101

all packages sent to the hotel are subject to handlingfees based upon the weight of each package.

More Information and Pricing
Can non-hotel guests use the pool at the Golden Nugget Las Vegas?

Pool admission is available to non-hotel guests. Prices vary and can be purchased in person day of. Daily information is available by calling (702) 385-7111, x8525. Ask for Cabana Reservations
Are there refrigerators in the rooms at the Golden Nugget Las Vegas?

Guests are encouraged to upgrade into rooms/suites that offers built-in refrigerators and coffee makers to guaruntee your request. Please visit the upgrade page to view room/suite options that offer those amenities.
Does the Golden Nugget Las Vegas have smoking rooms?

We are an entirely smoke-free hotel. Smoking is permitted throughout the casino and at bars and The Showroom lobby.
Does the Golden Nugget Las Vegas offer shuttle transportation to and from The Strip?

There is a city shuttle called the "Deuce" bus that has a regular route up and down the Las Vegas Strip. The Deuce bus costs $6 per person for a two hour pass, $8 for a 24 hour pass and $20 for a three day pass.

There is also a new Bus Route called the "ACE EXPRESS" which takes you down to the convention center and also to the Strip. The bus stop to the Strip is located on Fremont St. and Casino Center Blvd.

Our bell desk can also help you set up a limousine with an outside limousine company of your choice.

Taxi cabs are another option, and can be easily accessed through our Gold or Rush Tower Entrances.
A cab can only take a maximum of 5 people. Please see one of our wonderful doormen for more info on taxi cabs.
Does the Golden Nugget Las Vegas offer shuttle transportation to T-Mobile Arena or Allegiant Stadium?

Luxury shuttles are provided by MRide, with a convenient pick-up location across the street. Click here for more information.
Where can I use my spray sun care products at the Golden Nugget Las Vegas?

Spray sun care products are not permitted for use anywhere in the pool area or in the hotel walkways. If you need to use spray sun care products, please do so before arriving to the pool. For your convenience, we have sunscreen options available for purchase. If a member of our pool staff witnesses use of spray sun care products, you will be asked to stop immediately.
Do any of the restaurants in the Golden Nugget Las Vegas offer take-out and to-go orders?

The restaurants in Golden Nugget Las Vegas that offer take-out and to-go orders are Claim Jumper, Saltgrass, and Grotto. Click here to order.
Does the Golden Nugget Las Vegas offer any packages for room plus event tickets?

We do not have a package for rooms plus tickets to your event. There are dozens of online resources and/or travel agents that can provide a package for you that will include accommodations at the Golden Nugget.
Is there a gym at the Golden Nugget Las Vegas?

Yes, our spa and salon offers a complete workout facility which is available to our guests. Appropriate fitness attire must be worn. This includes close toed athletic shoes.
Is there a Business Center?

For Business services such as sending and receiving packages, or printing a Boarding Pass, please visit the Gold Tower Bell Desk, which is open 24 hours.

Parking

Where is the Golden Nugget Las Vegas Parking Garage?

Our self-parking garage is located on the South side of the hotel on 1st Street and Bridger adjacent to the Rush Tower.
How do I pay for parking at the Golden Nugget Las Vegas?
Parking is complimentary for registered guests at the hotel. If you are not staying overnight, be sure to scan the QR codes throughout the self-parking garage and download the app. You will be asked to provide your license plate number and then will be prompted with payment instructions.

Certain transactions qualify for parking validation:
- Dine-in restaurants validate for dining.
- Usher validates when in the showroom.
- Poker room validates for playing poker.
- Table games validates for qualified table play.
- Style & Trend validates for retail purchases.
- Premier, Chairman and Elite card holders may come to the 24K Select Club booth and a representative will enter the guest's license plate into the Parking App. The guest will only need to do this once as long as they maintain their 24K Tier Status.
- 24k Select Club card holders who earn 20 slot points in one day may go to the marketing kiosk to print a parking voucher.
Where do I go for Rideshare or taxi pick up and drop off at the Golden Nugget Las Vegas?

Your Rideshare driver will pick you up in our designated rideshare area located on the second floor of the parking garage.
Does the Golden Nugget Las Vegas offer valet parking?

Yes, the Golden Nugget Las Vegas offers valet parking. Gold Valet is now open 24/7 for all hotel guest at the daily rate of $20 per day, per vehicle, for unlimited in and out access. The daily charge will be added to the primary hotel guest room bill. Gold Valet access for non-hotel guests is $20 per car, payable via credit card at time of pick up. Chairman and Elite Card Holder casino guests are welcome to valet parking complimetary of any charge. Verification of status is required for complimentary access.
How much does Valet cost at the Golden Nugget Las Vegas?

Gold Valet is now open 24/7 for all hotel guest at the daily rate of $20 per day, per vehicle, for unlimited in and out access. The daily charge will be added to the primary hotel guest room bill. Gold Valet access for non-hotel guests is $20 per car, payable via credit card at time of pick up. Chairman and Elite Card Holder casino guests are welcome to valet parking complimetary of any charge. Verification of status is required for complimentary access.
How do I get my parking validated at the Golden Nugget Las Vegas?

Be sure to make note of your license plate number.

The Front Desk validates parking for hotel guests.

Premier, Chairman and Elite card holders may register their license plate number at 24K Select Club. 24K Select Card holders earn 20 Slot Points in one day, visit the 24K Select Club to validate. If 24K is closed, visit the Cashier Cage for validation.

Dine-in restaurants validate for dining.

Usher validates when in the showroom.

Poker room validates for playing poker.

Table games validates for qualified table play.

Style & Trend validates for retail purchases.

Amenities

What kind of bars does the Golden Nugget Las Vegas have?

The Golden Nugget Las Vegas bars include Troy Liquor Bar, Rush Lounge, Ice Bar, Claude's Bar, Bar 46, Stage Bar, and Sports Book Bar. Visit our Nighlife page for more information on each bar.
What kind of entertainment does the Golden Nugget Las Vegas offer?

The Golden Nugget Las Vegas offers a variety of entertainment and events. View our Entertainment page for upcoming entertainment.
What are things to do near the Golden Nugget Las Vegas?

Some of the things to do near Golden Nugget Las Vegas include the Fremont Street Experience, Las Vegas Premiun Outlets - North, Downtown Container Park, Counts Kustoms, the Neon Museum and more.
What time does the Golden Nugget Las Vegas pool open and close?

The Tank Pool at the Golden Nugget Las Vegas hours vary depending on the time of year. To view operating hours visit our pool page.
Is the pool at the Golden Nugget Las Vegas open year round?

To view the complete Tank Pool schedule visit our pool page.
Is the pool at the Golden Nugget Las Vegas heated?

Yes, the Tank Pool at the Golden Nugget Las Vegas is heated to 84 degrees.
What restaurants are in the Golden Nugget Las Vegas?

The Golden Nugget Las Vegas restaurants include Vic & Anthony's Steakhouse, Saltgrass Steak House, Chart House, Grotto Italian Ristorante, Claim Jumper, Red Asian Cuisine, Cadillac Mexican Kitchen, Chick-fil-a, and The Grille.
Where is the Spa and Salon located in the Golden Nugget Las Vegas?

The Spa and Salon at the Golden Nugget Las Vegas is located on the 4th floor of the Spa Tower, directly across from the Saltgrass Steak House.
What is the minimum age requirement to use the gym and spa facility at the Golden Nugget Las Vegas?

The minimum age requirement to use the gym and spa facility at the Golden Nugget Las Vegas is 18 years old.
How early should I arrive for my scheduled spa or salon appointment?

We ask that you arrive 30 minutes prior to your scheduled appointment. Your treatment will end at the scheduled time regardless of when your service begins. Late arrivals will also be responsible for the full cost of the scheduled service time.
What amenities does the spa at the Golden Nugget Las Vegas offer?

The spa amenities at the Golden Nugget Las Vegas include Steam Room, Cedar Sauna, and Hot Plunge. Visit our spa page to learn more or make a reservation.
Does the spa at the Golden Nugget Las Vegas offer a locals discount?

Yes, the spa at the Golden Nugget Las Vegas offers a 20% Local's Discount, Monday - Thursday, on all applicable 50-minute and 80-minute treatments. Discounts are excluded on specials, packages, enhancements, waxing and holidays. A Nevada Driver's License must be presented at check-in.
Do 24K Select Club players receive a discount for services at the spa?

Yes, 24K Select Club players receive a discount for services at the spa. 24K Select Club players card must be presented at check-in.
What are the prices for services at the spa and salon in the Golden Nugget Las Vegas?

Prices for services at the spa can be found on our spa menu page.
What shops are located in the Golden Nugget Las Vegas?

Shops located in the Golden Nugget Las Vegas include The Chocolate Box, Style & Trend, Essentials, and The Black Hole Fan Store.

Meetings & Weddings

Does the Golden Nugget Las Vegas offer any meeting space?

Yes, the Golden Nugget Las Vegas offers a variety of meeting and event spaces. View our meetings page to learn more.
Does the Golden Nugget Las Vegas offer catering for meetings and events?

Yes, the Golden Nugget Las Vegas offers catering for meetings and events. To view our catering menus visit the catering page.
Can I get married at the Golden Nugget Las Vegas?

Yes, you can get married at the Golden Nugget Las Vegas. Choose your dream wedding package and let us help plan your big day!
How much does it cost to get married at the Golden Nugget Las Vegas?

The cost to get married at the Golden Nugget Las Vegas varies depending on the wedding package you choose.
Does the Golden Nugget Las Vegas offer any wedding packages?

Yes, the Golden Nugget Las Vegas offers a variety of wedding packages at different price points. Visit our wedding packages page to learn more.

Casino

What services are provided at the Golden Nugget Casino Cage?

Services provided at the Golden Nugget Casino Cage include 24K Select Player's Club enrollment, and 24K Select Club card reprints at the Casino Cashier.
What are the Golden Nugget Casino Cage hours?

The Golden Nugget Casino Cage is open 24 hours.
What are the current casino promotions, tournaments and upcoming events at the Golden Nugget Las Vegas?

Current casino promotions, tournaments and upcoming events at the Golden Nugget Las Vegas can be found on the casino promotions page.
What is the list of slot machines available at the Golden Nugget Las Vegas?

The Golden Nugget Las Vegas features the hottest slot machines including Wheel of Fortune 3D, Buffalo Grand, Top Dollar and more.
What kind of table games does the Golden Nugget Las Vegas have?

The Golden Nugget Las Vegas table games include blackjack, roulette, craps, mini-baccarat and more!

24K Select Club Membership

What is the 24K Select Club?

Become a 24K Select Club member and earn golden rewards and casino comps! When you play slots and table games with your Golden Nugget 24K Select Club card, you earn multiple rewards:

Tier Credits | Advance in our four tiers: 24 Karat, Premier, Chairman and Elite

Comps | Redeemable for food, retail purchases, and hotel rooms

Slot Points | Redeemable for free play (Slot Points are earned through slot play only)
How old do you have to be to participate as a 24K Select Club member?

You must be 21 years of age or older with a current government-issued photo ID to participate as a 24K Select Club member at the Golden Nugget.
What are the benefits of joining the 24K Select Club?

Earn Tier Credits as you play slots and table games. Earn Slot Points as you play slots, which can be redeemed for Free Slot Play (or Cash Back at Golden Nugget Atlantic City and Golden Nugget Laughlin). Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.

Earn Comp Dollars as you play slots, table games and poker.

Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history).

Exclusive access, priority service and special discounts (based on Tier level).

Each Golden Nugget Casino location has a separate program, so check with each property’s 24K Select Club Booth for specific rules and details.
Does the Golden Nugget Las Vegas offer a line of credit?

Yes, the Golden Nugget Las Vegas does offer a line of credit. There's no service charge or interest. A Golden Nugget credit line lets you cash checks quickly, right at the casino. Plus, you can save time by accessing your credit line right at the gaming table or main cashiers cage!
How do I earn slot points at Golden Nugget Las Vegas?

Slot Points are earned as you play slots and video poker (except at Golden Nugget Atlantic City) with your 24K Select Club Card properly inserted into any slot or video poker machine.
How do I redeem slot points at Golden Nugget Las Vegas?

Slot Points can be redeemed for Free Slot Play (or Cash Back at Golden Nugget Laughlin) at the property where the Slot Point was earned. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles. See each 24K Select Club Booth for details. At Golden Nugget Atlantic City, you earn Cash Back as you play with your 24K Select Club Card properly inserted into any slot or video poker machine. Cash Back can be used for Free Slot Play 48 hours after the Cash Back was earned and is valid for 90 days. See the 24K Select Club Booth for complete details.
How do I earn tier credits at Golden Nugget Las Vegas?

You earn Tier Credits as you play to qualify for a higher Tier. There are four Tiers, and each tier offers enhanced benefits. You must be playing with your 24K Select Club Card properly inserted into any slot or video poker machine or presented to table games staff. Not all machines are applicable at every property. Tier Credits earned at each property may be earned at different rates. Tier Credits have no cash value. See each 24K Select Club Booth for specific rules and details.

Tier Credits earned at multiple Golden Nugget Casinos accumulate in one universal Tier Credit account. Therefore, your Tier Status is the same at all Golden Nugget Casinos.

Tier Credits are earned throughout the year and reset the following year. Slot Points expire a year from issuance (two years at Golden Nugget Laughlin). Comp Dollars also expire a year from issuance (two years at Golden Nugget Laughlin). Please see 24K Select Club Booth for complete details.
How do I retrieve the Win/Loss Statement?

You can request your Win Loss Statement by email on any casino kiosk by swiping your Player’s Card, and entering your 24K Select Club password. On the Home Screen, select the "Win/Loss Statement" icon, then use the pull-down menu on the next screen to select the statement you want by year. Hit “Submit” at the bottom of the screen, and your statement will be emailed to the email address you provided when you enrolled. Be sure to check all your folders.

If you prefer to do this through the 24K Select Club portal on the Golden Nugget website, simply log in to your 24K Select Club member account and print your Win/Loss Statement directly from the website. It's that easy! No standing in line or making special trips!

Not registered yet? Register your 24K Select Club Account here!

Prefer to login using your 24K Select Club Account Number & PIN? Login using your account number here.

Forgot Password? Click here to reset the password.

Forgot your user name? Click here to retrieve the username.

Landry's Select Club

Where can I find out more about the Landry's Select Club?

Visit the FAQ page on the Landry's Select Club website to find out more.