Frequently Asked Questions

24K Select Club Mobile App

• How do I download the app?

  You can download the Golden Nugget 24K Select Club mobile app from either the Apple App Store or Google Play Store. Simply search for “Golden Nugget 24K Select Club” and select the app to install it on your mobile device.

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• What if I already have the Golden Nugget 24K Select Club app downloaded on my phone?

  If you already have the Golden Nugget 24K Select Club app on your phone, there’s no need to download it again. Simply open your existing app — it will automatically update (if updates are enabled) or prompt you to install the latest version when available. Once updated, you’ll have access to all the new features and improvements.

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• Is the app free to use?

  Yes, the app is completely free to download and use. 

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• Do I need a Golden Nugget 24K Select Club account to use the app?

  No, but to access your personalized offers, player rewards, and account details, you’ll need to create an Online Account and link to your Golden Nugget 24K Select Club account. Do not have a Golden Nugget 24K Select Club membership yet? You can sign up at any of the Golden Nugget 24K Select Club sites.

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• What is an Online Account?

  Create and activate your Online Account that you can use to log in to the Golden Nugget 24K Select Rewards conveniently in your mobile app once it is downloaded to your device. Setting up an Online Account enhances your experience by giving you access to your Player Profile and other personalized features.

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• How do I view my personalized offers?

  Once logged in, tap the “Offers” icon found on the bottom navigation bar or tap on the “View Offers” within the Home scene menu. From there, you can view all your personalized offers and ability to book any qualified hotel offers.

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• Why don’t I see any offers?

  Offers are based on your casino activity and tier level. If you do not currently have any offers, check back regularly or contact the 24K Select Club office for more information.

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• Can I request a win/loss statement in the app?

  Yes! Tap the “Win/Loss Statement” button, then choose the year you want to view (up to the past seven years) and GN location. After selecting the year and location, tap “Submit” and your statement will appear. You can also access Win/Loss feature in your Account scene menu.

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• Can I use the app to book a Hotel Reservation?

  Yes! You can either tap “Book Your Stay” within Home scene menu or by clicking on the “Hotel” icon found on the bottom navigation bar to start booking a hotel reservation. 

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• How do I update my contact information?

  You can update the contact information linked to your 24K Select Club account by tapping the “Update Profile” button in your Account scene menu. You can update your email address, phone number and address associated to you 24K Select Club account.

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• I forgot my login details - what should I do?

  Click “Forgot your email or password?” on the Login screen to begin the password reset process. Enter the email address associated with your Online Account and click “Reset”. You’ll receive an email with a confirmation link and instructions on how to reset your password.

  • If you have forgotten the email address associated with your Online Account, within the Forget Password scene, tap “Click Here” to look up your account. Enter your 24K Select Club account number, date of birth and zip code.
  • If you do not receive the password reset email, be sure to check your spam folder.

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• Is my personal and gaming information secure?

  Absolutely. We use industry-standard encryption and security protocols to protect your data and ensure your privacy.

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• How do I Log Out of the App?

  Tap the menu in the top-left corner of the screen to open it, then select “Settings” Scroll down to the last option, “Log Out” A pop-up will appear asking you to confirm or cancel the logout process.

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• Can I delete my App Data?

  Yes. Tap the menu in the top-left corner of the screen to open it, then select “Settings”. Scroll down to the final option, “Log Out and Delete My Info” A pop-up will appear asking you to confirm or cancel the deletion process. 

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• Can I view my Golden Nugget 24K Select Club slot points or tier status in the app?

  Yes. Tap the “Account” button on the bottom navigation bar to view your account details, current tier, slot point balance, and other information (by Golden Nugget property).

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• How often is my 24K Select Club information updated?

  24K Select Club balances and qualified offers are updated in real-time to reflect your most recent activity depending on your game play and connectivity.

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• Can I use my Slot Points through the app?

  Slot Points can be viewed in the app, but redemption will need to occur while on-property at any Golden Nugget property.

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• The app is crashing or not loading—what should I do?

  First, check your internet connection. If the issue continues:

  • Force close and reopen the app
  • Make sure you are using the latest version of the app
  • Restart your phone

  
  If problems persist, contact our support team at [email protected] or visit the ‘Contact Us’ section in the app.

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• Will the app work on both iPhone and Android?

  Yes, the app is fully compatible with both iOS and Android devices. Make sure your device is running the latest operating system.

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• How do I turn on Push Notifications?

  You can adjust your Push Notification settings for the app in two ways:

  1. Within the app: Go to Menu > Settings > ‘MANAGE’ button and enable Push Notifications.
  2. On your device: Navigate to Settings > Apps > Golden Nugget > Notifications and ensure notifications are enabled.

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• How do I turn on Locations services?

  You can adjust your Location settings for the app in two ways:

  1. Within the app: Go to Menu > Settings > Manage, then enable Location. For best performance, select “Always” as the location setting.
  2. On your device: Go to Settings > Apps > Golden Nugget > Location and ensure that Location Access is turned on. The recommended setting is “Always.”

   

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• Still have questions? We’re here to help!

  • Phone: 337-508-7777 & ask for the 24K Club
  • Email: [email protected]
  • Visit Us: 2550 Golden Nugget Boulevard, Lake Charles, LA 70601

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24K Select Club Membership

• What is Golden Nugget 24K Select Club?

  Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program.

  Benefits include:

  • Earn Tier Credits as you play slots, video poker and table games.
  • Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City). Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.
  • Earn Comp Dollars* as you play slots, table games, video poker, and live poker.
  • Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history).
  • Exclusive access, priority service and special discounts (based on 24K Select Club Tier level).
    
    

  *Slot Point and Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.

  Tier benefits may vary based on availability at each Golden Nugget Casino.

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• Is there a cost to join the 24K Select Club at Golden Nugget Lake Charles?

  No. The program is free to everyone 21 years old and older with valid photo ID. Golden Nugget employees are not eligible for membership in the 24K Select Club program if they are required to register as a gaming employee with NGCB or if they are employed at a Director level or above.

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• Is there a minimum age requirement?

  Yes, members must be 21 years of age or older to participate.

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• How do I sign up for the 24K Select Club at Golden Nugget Lake Charles?

  To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.

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• Where can I find details on special offers and discounts?

  Benefits of the 24K Select Club are listed on the player portal at GoldenNugget.com, or you can visit each property’s 24K Select Club Booth for a brochure. Benefits may differ by location.

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24K Select Club Comp Dollars

• How do I earn Comp Dollars, Tier Credits, and Slot Points at Golden Nugget Lake Charles?

  Earn Tier Credits as you play slots, video poker and table games. Earn Slot Points* as you play slots and video poker (except at Golden Nugget Atlantic City).

  Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.

  Earn Comp Dollars* as you play slots, table games, video poker, and live poker.

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• Are there Comp Dollar restrictions?

  When you use your Comp Dollars at a Landry’s, Inc. restaurant outside of a Golden Nugget Casino, you may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s. When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s, Inc. restaurants in the U.S. Yak & Yeti Quick Serve, Build-A-Bear®, Build-A-Dino®, Paleo Zone at T-REX Cafe, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.

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• Can I redeem my Comp Dollars for alcohol?

  The use of Comp Dollars on liquor, beer and wine is based on state restrictions. If the Landry’s, Inc. restaurant you dine in is located in a state that does not allow Comp Dollars to be issued on alcohol, then we are unable to do so. Specifically, Comp Dollars can only be redeemed at on-site restaurants at Golden Nugget Biloxi and Golden Nugget Atlantic City for liquor, beer and wine, as the States of Mississippi and New Jersey prohibit off-site Comp Dollar redemption. Please reference the Liquor, Beer and Wine Chart by State to view the rules on 24K Select Club Comp Dollar redemption for each state.

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• Can I redeem my Comp Dollars if I forget to bring my 24K Select Card?

  No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

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• Can I transfer Comp Dollars to another account?

  No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment.

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• Can I use my invited offers at any Golden Nugget Casino?

  No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.

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24K Select Club Slot Points

• Where can I use my Slot Points?

  Slot Points may be converted into Free Slot Play at the casino location it was earned on participating slot and video poker machines (Except at Golden Nugget Atlantic City). Slot Points are not earned on Table Games play. Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. Please see 24K Select Club Booth for details.

  Slot Point earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.

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• Where can I use my Comp Dollars?

  There are several options to redeem Comp Dollars*:

  • At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, spa treatments, rounds of golf and more.
  • At any of your favorite Landry’s Inc. restaurants nationwide.**
  • At other Golden Nugget Casinos.**

   

  *Comp Dollar earning excludes 24 Karat Tier level at Golden Nugget Lake Charles.

  **Some restrictions may apply.

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24K One Card

• Can I use my 24K Select Club card from one Golden Nugget Casino at a different Golden Nugget Casino?

  Yes.  Your card from any Golden Nugget Casino will now work at any other Golden Nugget Casino.

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• If I have multiple accounts, each from different Golden Nugget Casinos, which card should I use?

  All of the cards will work in the slot machines and on the tables, but it’s  best to visit the 24K Select Club at the beginning of your  trip to find out which account has become your main account number so you can begin using that one only.

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• Are my Slot Points from multiple Golden Nugget Casinos now combined into one universal account?

  No. Slot Points accumulate separately at each Golden Nugget Casino and are only redeemable at the Casino in which they were earned.

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• Are my Comp Dollars from multiple Golden Nugget Casinos now combined into one universal account?

  Yes.  Comp Dollars earned at multiple Golden Nugget Casinos accumulate in one universal Comp Dollar account and may be used  at any Golden Nugget Casino or Landry’s Inc. restaurant (some restrictions may apply).

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• Are my Tier Credits from multiple Golden Nugget Casinos now combined into one universal account?

  Yes.  Tier Credits earned at multiple Golden Nugget Casinos accumulate in one universal Tier Credit account. Therefore, your Tier Status is the same at all Golden Nugget Casinos.

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• Can I use my invited offers at any Golden Nugget Casino?

  No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.

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24 Karat Select Club/Credit

• How do I apply for casino credit at Golden Nugget Lake Charles?

  To apply for casino credit at Golden Nugget Lake Charles fill out the credit application online or call 228.236.7866

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• How do I check my 24 Karat Select Club points and offers?

  Please login for information on your points and offers. You will need your account number and PIN number in order to login.

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• How do I update my 24 Karat Select Club account with changes such as a change of address or email?

  Please login to your 24K Select Club account for information to change your account information. You will need your account number and PIN number in order to login.

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• I cannot remember my PIN for my 24K Select Club card.

  Your privacy and card security is very important to us. Any requests to change or reset your 24 Karat Select PIN number must be made in person at the 24 Karat Select Club counter.

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24K Other Questions

• Are there Comp Dollar restrictions?

  When you use your Comp Dollars at a Landry’s, Inc. restaurant outside of a Golden Nugget Casino, you may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s. When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s, Inc. restaurants in the U.S. Yak & Yeti Quick Serve, Build-A-Bear®, Build-A-Dino®, Paleo Zone at T-REX Cafe, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program

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• Can I manage my 24K Select Club account online?

  Yes, you can manage your 24K Select Club account online by logging in with your username and password.

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• Can I redeem my Comp Dollars for alcohol?

  The use of Comp Dollars on liquor, beer and wine is based on state restrictions. If the Landry’s, Inc. restaurant you dine in is located in a state that does not allow Comp Dollars to be issued on alcohol, then we are unable to do so. Specifically, Comp Dollars can only be redeemed at on-site restaurants at Golden Nugget Biloxi and Golden Nugget Atlantic City for liquor, beer and wine, as the States of Mississippi and New Jersey prohibit off-site Comp Dollar redemption. Please reference the Liquor, Beer and Wine Chart by State to view the rules on 24K Select Club Comp Dollar redemption for each state.

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• Can I redeem my Comp Dollars if I forget to bring my 24K Select Card?

  No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

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• Can I transfer Comp Dollars to another account?

  No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment.

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Hotel

• How do I request a hotel receipt?

  Please email [email protected] to request a hotel receipt. 

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• What time is check in at Golden Nugget Lake Charles?

  Check-in is at 4 pm daily. Early registration is available for an additional one-time fee based on room availability.

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• How do I request early check in or late check out at Golden Nugget Lake Charles?

  Early check in and late check out may be requested on your date of arrival by calling the Front Desk at 337.508.4020. Early check in and late check out is subject to availability and not guaranteed. Check outs after 11am are subject to additional charges.

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• How old do you have to be to check in?

  The minimum age requirement for check-in is 21 years old with a valid ID.

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• Does the Golden Nugget Lake Charles offer military, AARP or AAA discounts?

  Yes. Golden Nugget Lake Charles offers active or retired military, AAA card holders and AARP card holders we offer 10% off of our best available rate. This is subject to availability and may be restricted at times.

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• Are pets allowed at Golden Nugget Lake Charles?

  Yes, we do allow pets (dogs)  in the hotel at a fee of $100 per night and limited to one pet (dog) per room.

  Not to exceed 35 pounds. Service animals are exempt from fees. Emotional Support Animals do not have the same protections as service animals.

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• Does Golden Nugget have day care or babysitting for children?

  Golden Nugget does not have babysitting or daycare services. Please see visitlakecharles.org for information on activities and things to do with children while visiting the area.

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• How do I contact lost and found?

  Please email Lost and Found for assistance.

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• Where can I find driving directions to Golden Nugget?

  Please see parking and directions for driving directions.

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• Is free parking and valet service available?

  $10 weekday valet parking.
  $15 Weekend valet parking.

  Golden Nugget offers free parking in our surface lots and parking garage.

  Complimentary valet service is available for Elite and Billionaire 24K Select Club Tiers and Registered Hotel guests.

  Separate parking is available at the Country Club at Golden Nugget.

  Text ahead for faster service. Text your ticket number to 337.385.5800.

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• How do I make special arrangements such as flowers, birthday cake or champagne for a hotel guest at Golden Nugget Lake Charles?

  Please contact our Concierge service by phone at 337.508.4003 or by emailing concierge for assistance with special requests.

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• What is a Resort Fee?

  A daily Resort Fee of $22.99 plus tax will be charged to your room. The fee covers pool access, pool towel usage, guest room Wi-Fi access, fitness center access, and bottled water provided in guest room.

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• Can I bring food and drinks to my room?

  Golden Nugget does not permit outside food and beverages including coolers in guest rooms and suites.

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• Can I bring an ice cooler to the property?

  No coolers over 15 quarts are allowed on property.

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• What forms of payments does Golden Nugget Lake Charles accept?

  Golden Nugget Lake Charles accepts all major credit cards.

  A physical credit card is required for incidental authorization. Tap-to-pay and digital wallet options are not supported for this transaction.

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Pool, Spa, Beach & Marina

• Can I smoke or vape at the Pool or Outside?

  Smoking tobacco cigarettes and cigars are only allowed in the casino and designated outdoor areas. No smoking/vaping marijuana is allowed anywhere on the casino resort property.

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• Are pets allowed at the pool?

  No pets or service animals are allowed on the pool furniture. No pets or service animals are allowed in the pool. Emotional Support Animals do not have the same protection as service animals.

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• Do registered guests need to purchase day passes to the pool and lazy river?

  Registered hotel guests receive complimentary admission to the pool. Guests in King rooms receive 2 complimentary passes and guests in Double rooms receive up to 4 complimentary passes. Any additional guests should be registered upon check in for additional passes.

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• Can I bring an ice chest or outside food and drinks to the pool?

  Ice chests, outside food and drinks are not allowed in the H2O Pool + Bar.

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• How do I reserve a cabana or daybed at Golden Nugget Lake Charles?

  To reserve a cabana or day bed, view our pool page and select the button that says Reserve Cabanas, Daybeds, and Pickle Ball.

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• What is the difference between a premium cabana and a regular cabana?

  Premium cabanas face the H2O Pool while regular cabanas face the lazy river. Please call 337.508.4005 or visit book cabanas to reserve your cabana or daybed.

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• How do I make an appointment at the Spa?

  To book an appointment please call the Spa at 337.508.4005 or visit spa for online booking and information about Spa services.

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• What are the fees for using the Spa?

  The Spa facilities including Steam, Sauna, whirlpool and locker room is $40.00 for hotel guests and $50.00 for non-hotel guests. Fitness center is complimentary for hotel guests and is included with the $50.00 fee for non-hotel guests. For guests with a spa appointment, an amenities fee of 8% will be applied to the guest’s final Spa & Salon bill for the use of these spa facilities.

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• What are the differences in massages and prices?

  All of our massages use different techniques from Relaxation, deep tissue, heat therapy, hot stones and organic massage creams and oils. The prices are slightly lower Monday through Thursday than Friday through Sunday and we offer package options Monday through Thursday. Spa Promotions and specials usually run all week Monday through Sunday. A detailed description is available on the Spa page or during the booking process a description will be displayed with each service.

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• What are the hours of operation of the Spa & Salon?

  The Spa opens at 6am to allow our hotel guests to utilize the fitness center and Spa facilities, generally Spa & Salon services will begin at 9am. See Spa & Salon for hours, specials and prices.

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• Is there an age requirement for the Spa & Salon?

  Yes, for Spa services, fitness center and Spa facility usage you must be 18 years or older. For Salon services we ask that all minors under 16 years of age are accompanied by a parent or guardian.

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• How many services can be booked simultaneously when booking a group?

  We have 6 treatment rooms, 2 Couples rooms and 2 esthetic rooms in the Spa. In the Salon we have 3 hair stations, 1 make up station, 3 manicure tables and 4 pedicure chairs. Depending on your group and the type of services they would like to book, the Spa & Salon is able to accommodate up to 25 individuals at one time, based on availability.

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• Is there a group rate for Spa & Salon Services?

  Group rates will vary depending on the event and/or if you have booked with the Golden Nugget Conference Planning. Group rates will be offered to groups of 5 people or more. Please call one of our reservationists for further details and requirements.

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• What is the cancellation Policy for Spa & Salon Services?

  Cancellation policy for Spa and Salon services is 4 hours’ notice from the Reservation time. To avoid a 50% cancellation charge we ask that our guest cancel before 4 hours of the reservation otherwise there is a 50% cancellation fee assessed.

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• How do I reserve a slip at the Marina at Golden Nugget Lake Charles?

  Slip rentals available by reservation only.

  Upon arrival, please check in at the front desk for access to power and water.

  To make a reservation, please apply for a Marina Permit.

  Certain rules and restrictions apply.

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• Can I solicit?

  • No solicitation or distribution of materials allowed on the Golden Nugget property at any time.
  • Trespassers will be asked to leave.

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Food & Beverage

• How do I make a dinner reservation at one of the restaurants at Golden Nugget?

  Please call 337.508.4103 for assistance in making reservations. You can also use the Open Table app on your mobile device to make reservations at many of our restaurants.

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• What restaurants and bars are located at Golden Nugget Lake Charles?

  • DraftKings Sportsbook Bar & Grill
  • Vic & Anthony’s
  • Saltgrass Steakhouse
  • Lillie’s Asian Cuisine
  • Landry’s Seafood House
  • Grotto Italian Restaurant
  • Claim Jumper
  • Claim Jumper Grille
  • Cadillac Mexican Kitchen and Tequila Bar
  • Chart House
  • Bill's Bar & Burger
  • Starbucks
  • Blue Martini Lounge
  • Rush Lounge
  • H20 Bar & Grill
  • Ice Bar
  • Bar 46

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Golf

• How do I book a tee time at Golden Nugget Lake Charles golf course?

  To book a golf reservation at Golden Nugget Lake Charles visit the Golf Page and click the button labeled Book Golf Reservations or you can call 337-508-GOLF(4653)

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• Can I play the golf course if I am not a registered hotel guest of Golden Nugget Lake Charles?

  Yes, the golf course is available to the general public. Please call the Country Club at the Golden Nugget at 337.508.GOLF (4653) for rates and to book a tee time.

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• Where should I park at the Country Club at Golden Nugget?

  Separate parking is available at the Country Club at Golden Nugget. For additional information, please visit parking and directions.

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• What are the hours of operation for the restaurant at the Country Club at the Golden Nugget?

  Hours of operation and menu information is available by calling 337.508.4110.

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• How do I make a lunch or dinner reservation at the Country Club at the Golden Nugget?

  Please call 337.508.4110 to make lunch and dinner reservations.

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Security

• How old must I be to enter the Casino?

  The Golden Nugget has a strict policy against underage gambling. Louisiana State law prohibits anyone (patron or vendor) under the age of 21 from entering a gaming area. Any person attempting to enter the gaming area appearing to be 35 years of age or younger, could be requested to present identification to validate their age.

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• What are acceptable forms of ID that I can use to enter Golden Nugget Lake Charles Casino?

  The ONLY forms of valid ID that are acceptable are the following:

  • State or U.S Government Issued Photo ID or Driver License (including US Passport cards, and Nexus IDs)
  • Passport
  • Military ID’s are accepted as a primary form of ID.
  • Secondary identification may be requested if the ID presented is of questionable quality or cannot be verified.
  • Digital IDs are accepted as a form of ID only if accompanied by another currently valid form of ID. See above.

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• Can I bring a backpack on the casino gaming floor?

  For security reasons, no carry-ons or backpacks are allowed on the casino gaming floor. Exceptions can be made for medical necessity or the storage of large quantities of currency. If arriving on a bus, bags may be left on the bus. All guests can utilize the secure bag check for any belongings. All bags allowed on the casino gaming floor are subject to inspection.

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• Firearm Policy

  Resort. This policy is designed for the protection of our guests and team members, and pertains to the presence of firearms on resort premises.
  
  The Golden Nugget recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.
  
  Resort premises are private property. Guests or visitors of the Golden Nugget who lawfully are permitted to possess a firearm, may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction of Louisiana ensuring that the firearm is:
  · Unloaded;
  · Secured in a locked, hard-sided firearm container provided by the guest; and
  · Securely safeguarded at all times in a guest room safe (or personal vehicle), except when transporting the firearm into or out of the hotel.
  
  Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.

  Additionally, the resort and casino prohibits guests or visitors from carrying weapons (Openly or concealed) on the hotel premises and casino floor.

  Hunting rifles, assault weapons and any other combat weaponry are not allowed in the guest rooms. Guest must check them with security.

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• “Privacy Please” Policy

  Guest privacy and welfare are a top priority at The Golden Nugget. We respect our guest’s need for privacy while we remain focused on supporting the health and welfare of our guests and team members by reserving the right to conduct a welfare check on any room that had a PRIVACY sign for more than 48 hours.  In addition, the management reserves the right to enter any room even if the PRIVACY sign is displayed, for maintenance, safety, security or any other purpose.

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Directions & Parking

• How do I get to the Golden Nugget?

  A map and directions are available at Directions & Parking.

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• Is there a map of the Golden Nugget property?

  Yes. Click here for a map of the Golden Nugget Property.

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• Is RV parking available?

  Golden Nugget Lake Charles does allow limited parking for Recreational Vehicles in the designated area to the east of the casino from Sunday at 6PM until Friday at noon. Upon arrival, contact Security by entering the doors on the east side of the building or by calling 337-508-7911 to register your RV and receive a parking permit. Parking permits must be posted in your windshield with your contact information visible to be used in case of emergency for the duration of your stay. RVs pulling trailers or towing vehicles will not be allowed to park on the property. Parking is prohibited from noon on Fridays through 6PM on Sundays. Oversized vehicles including semi-trucks, tractor trailers or tow behind trailers of any kind are not permitted to park on Golden Nugget Lake Charles property. All parking is at the owners risk and the Golden Nugget assumes no responsibility or liability for loss or damage. Please visit rv parking for additional information.

   

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Limousine & Transportation

• Is transportation to and from Golden Nugget Lake Charles available?

  Yes, Golden Nugget Lake Charles has partnered with Republic Charters to offer our guests transportation for purchase to and from our property. Please visit RepublicCharters.com for more details and rate information. Limousines and other transportation vehicles are provided by this partner service, and it is the responsibility of each guest to reserve and purchase these services individually.

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Wheelchairs & Scooters

• How can I get a wheelchair to use during my stay?

  Wheelchairs are available on a first come, first serve basis. Wheelchairs can be requested upon arrival at any of the Security entrances to the casino area, or by requesting one from a valet attendant or bellman. Please call Security at 337.508.7911 with any questions.

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• How can I get a scooter to use during my stay?

  To rent a motorized scooter, please contact the Bell Desk at 337.508.4001. You can reserve a scooter and have it available at the Bell Desk area when you arrive. It is recommended that you call in advance to reserve a scooter.

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Meetings & Events

• How do I book a party, social event or wedding?

  Request information for your special event and a member of the catering team will contact you to assist in planning your special event.

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• How do I inquire about hosting a meeting or event for my company at Golden Nugget Lake Charles?

  For inquiries, contact a member of our sales team at 337.508.4070 or send an email to [email protected]

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• How do I request individual rates for my company?

  Please go to meet and plan to request information on special rates for your company. A member of the sales team will contact you to assist in setting up an individual rate for your company.

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• Is meeting space available at Golden Nugget Lake Charles?

  Yes. Golden Nugget has over 30,000 square feet of meeting space available. Please visit meeting spaces for information on our meeting space and capacities.

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Careers

• How do apply for a job at Golden Nugget Lake Charles?

  To apply for a job at Golden Nugget Lake Charles, visit our careers page and click the button that says Open Positions.

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Entertainment

• What upcoming concerts and events are planned?

  Please visit the Entertainment section of the Golden Nugget website for a list of upcoming concerts and events in the Grand Event Center.

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• How do I purchase tickets for upcoming concerts and events at Golden Nugget Lake Charles?

  Click the individual concert link on the Entertainment section of the Golden Nugget website, or visit AXS.com and choose Golden Nugget Lake Charles. You may also call the AXS call center at 1-888-929-7849. The Golden Nugget Box Office will accommodate walk-up sales only. No refunds on purchased tickets.

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• When is the Box Office open?

  **Concert Days Only**
  Friday | 4:00pm - 8:30pm
  Saturday | 4:00pm - 8:00pm

  If a guests has reserved tickets a complimentary ticket offer provided by the casino, The Box Office will conduct this distribution at the following times:

  **Concert Days Only**
  Friday & Saturday | 4:00pm

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Donations

• How do I request a donation or sponsorship from Golden Nugget?

  Please visit donations for the donation request form and requirements for submitting a request. Any questions, please email [email protected] or call 337.508.7699.

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