Health and Sanitation Guidelines
Team Member and Guest Health
The health and safety of our team members and guests is our number one priority.
There will be health and hygiene reminders throughout the property. Digital displays located throughout the resort will also be used for messaging and communication.
Hand Washing & Hand Sanitizer
Hand sanitizer dispensers will be placed at key guest and team member contact areas such as reception areas, hotel lobbies, the casino floor, restaurant entrances, cages, and ATMs. Proper hand washing with soap and correct personal hygiene is vital to help combat the spread of virus. All Golden Nugget team members will receive proper personal hygiene training and will wash their hands with soap regularly (for 20 seconds).
All team members will receive COVID-19 training focusing on safety and sanitation protocols. Team members with frequent guest contact including Food & Beverage, Housekeeping, Facilities, Hotel Operations, and Security will receive more comprehensive training.
Personal Protective Equipment (PPE)
Appropriate PPE will be worn by all team members based on their role and responsibilities and in adherence to CDC and/or state and local regulations and guidance. Training on how to properly use and dispose of PPE will be provided.
Face masks are optional. We will continue to offer a clean and safe environment for our team members and guests. Sanitizing stations will continue to be placed throughout the resort and complimentary masks are available for anyone who chooses to wear one. Social distancing will still be strongly encouraged.
Valet is open. Visit Frequently Asked Questions for more information.
Limousines will be cleaned before and after each use.
Please note that the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. People who show no symptoms can spread COVID-19 if they are infected. Any interaction with the general public poses an elevated risk of being exposed to COVID-19.
We cannot guarantee that you will not be exposed during your visit. We appreciate your cooperation during this unprecedented time. For more information, please visit DC.gov/coronavirus.
Cleaning Products and Protocols
Golden Nugget uses cleaning products and protocols, which meet CDC and EPA guidelines and are approved for use against viruses, bacteria and other airborne and blood borne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, gym equipment, dining surfaces and seating areas.
CDC and EPA approved cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. All linen will continue to be washed at a high temperature and with appropriate cleaning products in order to eliminate viral and bacterial pathogens.
How will housekeeping service change?
Rooms will be cleaned and sanitized prior to arrival. For the safety of our guests and employees, housekeeping services for occupied rooms have been discontinued and all rooms will be cleaned and sanitized again after check out.